Comments on: Review: Mozy Online Backup http://www.backupreview.info/2008/01/11/mozy/ Uptodate Online Backup Reviews, CEO Interviews, News, Articles, and Top 25 Online Backup Companies Mon, 06 Oct 2008 20:16:53 +0000 http://wordpress.org/?v=2.5 By: Mehmet Buyukozer http://www.backupreview.info/2008/01/11/mozy/#comment-15759 Mehmet Buyukozer Sun, 17 Aug 2008 00:55:57 +0000 http://jschlick.com/backupreview/?p=13#comment-15759 Thank you very much for the review. I actually did what you described, jumped on 2 Gb. trial version then decided to move forward to Unlimited version. However, I couldn't make payment through Mozy website. I tried all my credit cards and I was even worried at some point that these guys are fake and taking all the credit card information from you. It sounds freaky but it was just a moment. Then I contacted with Mozy home support at support@mozy.com they responded back after 16 hours sayings, "If the card is it should go through." I was like WHAT?! I explained the situation clearly in my email and response was 'it should work.' I replied back to them saying, I tried all my credit cards which are also associated with my paypal account and all online websites. Also added, if you will respond with 'it should work, dont bother' so they didn't bother and they didn't reply back to me :) So I went ahead and started with Carbonite. I'm backing up all my data and sign up for their yearly service soon. Thanks for the review, I was worried if I'm making mistake but apperantly I did the right choice, good bye Mozy. Thank you very much for the review. I actually did what you described, jumped on 2 Gb. trial version then decided to move forward to Unlimited version. However, I couldn’t make payment through Mozy website. I tried all my credit cards and I was even worried at some point that these guys are fake and taking all the credit card information from you. It sounds freaky but it was just a moment. Then I contacted with Mozy home support at support@mozy.com they responded back after 16 hours sayings, “If the card is it should go through.” I was like WHAT?! I explained the situation clearly in my email and response was ‘it should work.’ I replied back to them saying, I tried all my credit cards which are also associated with my paypal account and all online websites. Also added, if you will respond with ‘it should work, dont bother’ so they didn’t bother and they didn’t reply back to me :) So I went ahead and started with Carbonite. I’m backing up all my data and sign up for their yearly service soon.

Thanks for the review, I was worried if I’m making mistake but apperantly I did the right choice, good bye Mozy.

]]> By: David http://www.backupreview.info/2008/01/11/mozy/#comment-13289 David Sat, 14 Jun 2008 21:09:01 +0000 http://jschlick.com/backupreview/?p=13#comment-13289 I've been using Mozy for about 6 months and I now officially HATE it. I had to do a PC Restore on my machine due to some windows problems, so I figured I would be fine because all my files are backed up on Mozy. So I'm done with the restore (to factory settings) and I'm ready to get my files from Mozy. Only when I go to their website to do a Web Restore, I get this error message EVERY SINGLE TIME: ----------------------------------------- There was an error while restoring. There was an error processing your restore request. Please try again later. Try to restore again ----------------------------------------- I've been trying for hours now. And this isn't the first time this happened to me. A couple of months ago I tried to restore and I had the same problem. I eventually gave up and got the files off of my wife's computer, where I had still had them backed up from before using Mozy. So yeah, their service seems great when you first start using it. Nice little program, runs automatically, etc. But if you need to actually restore your files, WATCH OUT. It might take a LONG time. Oh yeah, and they don't have live tech support either. You have to e-mail and then wait............probably until the next business day. I'm definitely canceling my subscription after I get my data back. I'll try somewhere else next time, or back up to an external drive and keep it offsite. I’ve been using Mozy for about 6 months and I now officially HATE it. I had to do a PC Restore on my machine due to some windows problems, so I figured I would be fine because all my files are backed up on Mozy. So I’m done with the restore (to factory settings) and I’m ready to get my files from Mozy. Only when I go to their website to do a Web Restore, I get this error message EVERY SINGLE TIME:
—————————————–
There was an error while restoring.

There was an error processing your restore request. Please try again later.

Try to restore again
—————————————–

I’ve been trying for hours now. And this isn’t the first time this happened to me. A couple of months ago I tried to restore and I had the same problem. I eventually gave up and got the files off of my wife’s computer, where I had still had them backed up from before using Mozy.

So yeah, their service seems great when you first start using it. Nice little program, runs automatically, etc. But if you need to actually restore your files, WATCH OUT. It might take a LONG time. Oh yeah, and they don’t have live tech support either. You have to e-mail and then wait…………probably until the next business day. I’m definitely canceling my subscription after I get my data back. I’ll try somewhere else next time, or back up to an external drive and keep it offsite.

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