How Well Does Software Work as a Service?

By Brett Burney
Legal Tech Newsletter
July 2, 2008

You’re probably tired of hearing the phrase “think outside the box,” but that’s an accurate characterization of Software as a Service. The “box” is the computer that sits on your desk; and SaaS is an innovative way to deliver software applications to that computer over the Internet.

Most of us understand computers as appliances confined to their own world. Software applications are installed and launched on independent machines, each computer handles its own processing and storage tasks locally, and the Internet allows computers to communicate with each other.

Today, this tried-and-true model of computing is being transformed by the widespread availability of high-speed Internet access, additional functionality built into Web browsers and tremendous leaps in computing processing speeds. Today’s average workers are more mobile, and they demand reliable access to their data and applications, regardless of where they are or what computer they’re using.

For example, when you compose a memo to a client …

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