Aug 20, 2008

Enter to Win a Digital Camera, Photo Printer, Backup Device and support.com Services in the “Safeguard Your Summer Memories Sweepstakes”

REDWOOD CITY, CA–(Marketwire - August 20, 2008) - Summer is a time for making memories to last a lifetime. Weddings, vacations and even lazy Saturdays by the pool mean digital photos, videos and summer playlists that will serve as important reminders for years to come. support.com, the leader in solving personal computer problems quickly over a broadband connection, is ready to help safeguard those memories with these tips for backing up your important files:

--  Know Your Options. There are several options for backing up your
important data.  Keeping a removable storage device connected to your
computer means backups can happen without you needing to lift a finger.
Alternately, online backup sites ensure that your data is distributed and
safer in the case of a localized disaster like an earthquake or fire.

--  Backup Continually.  If you have an attached storage device, you can
set your system to backup automatically as changes are made to your data.
If your storage device is not always attached, set it to sync and backup
your data whenever you plug it in.
--  Handle Precious Memories with Care.  For once-in-a-lifetime events
like weddings, childhood memories and vacations, creating CDs of photos to
distribute to friends and family lets you share memories and acts as a
distributed backup to protect against localized data loss.
--  Don't Rely On Online Photo Hosting Sites as Backup. Photo hosting
sites are a great way to share memories with friends and family.  If
someone posts photos of your special day, make sure to save copies locally
and back them up -- don't assume they will always be available on the site.
--  Create a Backup Plan For Back-to-School. For students, setting up
"version backups" is critical.  You never know when you might suddenly need
a paragraph from a previous version of a paper.  Version backups also
prevent late-night catastrophes like accidentally saving over an important
document.
--  Customize Your Backup Plan. Every family, business and individual has
unique needs and priorities.  If you're not sure what kind of plan suits
you best, let the experts at support.com listen to your concerns and craft
a custom plan to help make sure your data is safe.  support.com's expert
Solutions Engineers will work with you to create the ideal backup scenario,
then connect to your computer via a secure remote connection to put your
plan in action.

To get you started on your way to creating and saving this year’s summer memories, support.com announces the Safeguard Your Summer Memories Sweepstakes. Enter once per day at www.support.com for the chance to win a grand prize pack including a Canon Powershot SD750 digital camera, Epson PictureMate Dash Photo Printer, a Seagate FreeAgent Pro External Hard Drive for backing up your files, plus support.com PC Tune and Protect and Data Backup services. Three runners up will also receive a PC Tune and Protect service from support.com. The sweepstakes starts today and runs through November 1, 2008.

Data Backup Service is available for $49.99 at www.support.com or by calling 1-800-PC-Support.

About support.com

support.com, a leading provider in the growing remote technology services space, wants to fundamentally change the way people fix technology problems. Previously, a computer meltdown meant pleading phone calls to tech-savvy friends and family, a trip to the computer store or a long wait for a technician to arrive and fix it. support.com’s suite of tools mean a qualified technician can diagnose and repair most technology problems quickly over the phone, typically for less than the cost of in-store or in-home service. Additionally, support.com’s services can happen while you watch, so they are ideal for people who are concerned about privacy and security. The company behind support.com is SupportSoft (NASDAQ: SPRT), which provides software and services that make technology work. The Company’s solutions reduce technology support costs, improve customer satisfaction and enable new revenue streams for companies reaching 50 million users worldwide.

support.com is a registered trademark of SupportSoft, Inc. All other company names, brand names and trademarks are the property of their respective owners. None of the entities mentioned herein, other than SupportSoft, is a sponsor of or otherwise affiliated with this promotion.

Contacts:

Media inquiries:
Heather Hawkins
support.com
heather@support.com
650.556.8545

Megan Lloyd-Jones
Edelman
Megan.Lloyd-Jones@edelman.com
916.288-2218

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