Interview with David Friend, CEO of Carbonite Online Backup (Talks about: Hardware, Lawsuit, Data Center, RAID, Scalability, Reliability, Backing up, Why Use Carbonite, and the Future of the Industry)

April 10, 2009

By Bengaul

Back in March, I wrote an article about Carbonite, where I reported on a possible loss of data effecting users backups. Very quickly, we had a response to the post from the CEO of Carbonite David Friend, who stated that there had been a problem with the firmware on the Promise servers they were using. Although it had effected some users, it certainly was not the calamity it had been made out to be, and he had phoned those people effected individually to apologize.

With that sort of commitment to the customer, I felt I had to find out a bit more about Carbonite, and the man behind it. Cap in hand, I sent an email asking for an interview. The answer came quite quickly, with an assured, “Sure”, and so off went the questions. In a few days, I had been given what I hope you will find, an interesting read from David Friend. He goes into, not only the Promise drama, but what makes a company like Carbonite tick, the people behind it, and the technology. So without further to do, read on…

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