SOS Online Backup Offers Personal Support Consultants to Customize Backup Plan Through New Blue Sky Support Service

April 21, 2009

Industry-First Service Provides 24/7 Customer Support Through Phone, Chat, Email and Remote Desktop

SOS Online Backup, a global leader in online backup technology, today announced the introduction of SOS Blue Sky Support, a new service giving customers their own personal support consultant who will centrally manage their backup. Blue Sky Support will liberate customers from the time-intensive effort of deploying and configuring their disaster recovery solution.

With this new service, a dedicated case manager will be assigned to each customer — understanding the customer’s requirements and environment in order to create a customized backup plan and reporting regime. With a team of support staff, case managers will closely monitor and manage assigned customers’ backup operations. Support will be available 24/7 though phone, chat, email and remote desktop.

“Premium customer support can often be over looked when purchasing an online backup solution – that is, until a problem with installation, management or deployment occurs,” said Ken Shaw, Chief Technology Officer of SOS Online Backup. “We understand that value is found not only in our product, but also our customer support. With this new service — which is a first in our industry — we are providing SMB and enterprise customers with professional consulting services, giving them peace of mind that their backup is being effectively managed and customized to their specific business needs.”

For less than the price of a cup of coffee per day, the SOS support team will handle the deployment and operation of backups — regardless of whether the backups are on multiple machines at the same office or different locations; at the same time or on difference schedules.

The SOS Blue Sky Support provides customers features such as:

– Dedicated IT support consultants

– Prioritized response to queries

– 24/7 support through phone, chat, email and remote desktop

– Proactive monitoring and customized reporting

– Managed Microsoft Exchange & SQL backup configuration

– Centralized installation, configuration, and backup management

About SOS Online Backup

Established in 2001, SOS Online Backup is a pioneer of cloud storage technology. With operations in North America, Europe and Asia, SOS Online Backup delivers simple, powerful and inexpensive online data backup for more than one million consumers, small businesses and enterprises worldwide. SOS Online Backup provides continuous protection and security for customers’ valuable data investments, with set apart features that include multiple redundancy and off-continental storage. SOS Online Backup has been the recipient of the PC Magazine Editors’ Choice Award since 2006.

For more information or to download the program, visit http://www.sosonlinebackup.com

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Source: SOS Online Backup, Inc.