Lenovo Designs Blueprint to Grow Services Sales with Business Partners

Program Introduces More Ways to Earn and New Support Tools

RESEARCH TRIANGLE PARK, N.C., Jul 01, 2010 — (BUSINESS WIRE) — Lenovo (HK:992), (ADR: LNVGY) today announced the new Partner Services Program to help business partners in the U.S. grow their services business and ease the sales process. The program begins immediately and consists of an enhanced incentive program, new partner Service Support Center and a host of new resources and support. Key components include a new influencer program, performance incentives and extended sales team collateral.

“We’ve created a robust portfolio of service offerings covering the entire lifecycle of the PC, from deployment to maintenance to recycling at the end of life,” said Peter Bartolotta, senior vice president, Global Services, Lenovo. “We’ve always given partners the flexibility to pick and choose which Lenovo services best fit their needs, and now we’re rewarding them for helping to grow priority services.”

Performance Incentives for Resellers
The Performance Incentive Program allows resellers to gain up to 10 additional discount points on the standard discount they typically receive when they sell Lenovo Priority Support. Priority Support provides direct access to advanced level technicians for break/fix warranty issues. Resellers have the flexibility to bundle an onsite upgrade or ThinkPad Protection for a complete solution and increased earning opportunity.

Lenovo has developed another program to reward resellers who are expanding their services business with data protection and lifecycle services. Resellers participating in Lenovo’s Influencer Program can earn between 7 and 12 percent of the invoiced amount for services including Online Data Backup Enterprise Edition, Deployment Services, Imaging Services and Asset Recovery Services. Resellers continue to receive payments when customers renew their services.

Online Data Backup offers a secure, off site storage location for critical business and employee data. Deployment Services include customized solutions that can address everything from migration planning, factory integration and imaging to delivery and installation. Alternatively, separate Imaging Services can be provided to support businesses’ requirements for developing, managing and maintaining several images across different hardware, operating systems, languages, network drivers and business applications. Lenovo’s suite of Asset Recovery Services focus on de-installation, secure data wiping and recycling and refurbishment.

Enhanced Reseller Support
Lenovo is also making it easier for partners to sell Lenovo services by creating the Lenovo Services Sales Support Center. As a single point of contact, the center fields questions from resellers’ sales teams about the Lenovo services portfolio. The center is accessible through chat at Email and phone support is planned for the future. Lenovo is also simplifying the way partners learn about Lenovo services with a variety of quick reference sheets categorized by series, part numbers and common issues. Additionally, to make information about the Lenovo services offerings more accessible, Lenovo has created new data syndication resources.

For more information about the programs and support, go to

About Lenovo
Lenovo (HK:992), (ADR: LNVGY) is dedicated to building exceptionally engineered personal computers. Lenovo’s business model is built on innovation, operational efficiency and customer satisfaction as well as a focus on investment in emerging markets. Formed by Lenovo Group’s acquisition of the former IBM Personal Computing Division, the company develops, manufactures and markets reliable, high-quality, secure and easy-to-use technology products and services worldwide. Lenovo has major research centers in Yamato, Japan; Beijing, Shanghai and Shenzhen, China; and Raleigh, North Carolina. For more information see

SOURCE: Lenovo

Kristy Fair, 919-257-6329

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