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Frost & Sullivan Recognizes Cbeyond with 2010 North American Customer Service Leadership of the Year Award in Small Business Customer Portals
Company Awarded for Excellence in Best Practices for its CbeyondOnline Customer Portal
ATLANTA, Jul 27, 2010 — (BUSINESS WIRE) — Cbeyond Inc. (CBEY) , (www.cbeyond.net), a leading provider of IT and communications solutions to more than 52,000 small businesses across the country, announced it has received the 2010 North American Customer Service Leadership of the Year Award from Frost & Sullivan. Cbeyond earned the award for its small business customer portal, CbeyondOnline.
Frost & Sullivan’s Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance. In selecting the winners, Frost & Sullivan’s industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research.
“Cbeyond has developed a customer portal that allows entrepreneurs to streamline and simplify the administrative tasks required to benefit from advanced technology such as cloud computing,” said Lynda Stadtmueller, senior research analyst for business communication services at Stratecast, a division of Frost & Sullivan. “CbeyondOnline’s real-time account updates and intuitive interface allow even the least tech-savvy users to reap the full benefits of the portal. It’s a pleasure to name them a Best Practices Award winner.”
Cbeyond provides IT and communications solutions including voice, data, Hosted Microsoft Exchange(R), data backup and mobile solutions to small businesses, all easily managed via Cbeyond’s customer portal, CbeyondOnline. Offering more than 30 productivity-enhancing applications, Cbeyond’s cloud-based solutions allow small businesses to benefit from leading-edge technology without the expensive overhead.
“We built Cbeyond 10 years ago with a focus on small business, and today our offerings cater to how these entrepreneurs like to work — on their own terms,” said Terry Trout, Vice President of customer experience for Cbeyond. “With CbeyondOnline, our customers have the ability to make instantaneous updates and changes to their account, such as modifying email accounts, setting up online bill payment or scheduling when to forward calls or backup important files. Our small business customers told us they wanted features and functionality that they could manage, at their convenience, and without picking up the phone. We delivered.”
For more information about Cbeyond and its suite of business communications and IT solutions, visit www.cbeyond.net/smb.
To see a social media version of this news release with visual assets visit http://pitch.pe/77096.
For more information on Cbeyond, visit www.cbeyond.net and follow Cbeyond on Twitter: www.Twitter.com/Cbeyondinc.
SOURCE: Cbeyond Inc.
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