Bluehawk Networks Unveils IT Service Management Portfolio With Launch of New Company Web Site

August 02, 2010 – Bluehawk Networks, a next-generation IT Service Management organization, today announced the launch of its new web site [] detailing the company’s technology assessment and provisioning expertise, cloud-based IT management services and ITIL-certified ITSM application InSite®. By integrating these core competencies, Bluehawk represents a new class of ITSM provider that SMB and F1000 customers can rely upon to determine, fulfill, provision, maintain, and manage customized technology solutions for their evolving IT infrastructures.

In response to CIO directives to improve end customer satisfaction and reduce service desk staffing costs, Bluehawk has furthered the development of InSite, the industry’s first and only cloud-based, ITIL-certified and PINK Verify ITSM solution that runs as a native application on Salesforce’s platform. With InSite, service desk operations can move well beyond reactive trouble ticketing to complete ITSM capabilities based on the most current ITIL-V3.1 best practices.

“Today marks a major milestone as we not only launch our new web site, but celebrate ITIL-certification and PINK Verify status for InSite,” said Bruce Lichorowic, President and CEO of Bluehawk Networks. “Given the deep relationships we have cultivated with the industry’s most influential IT vendors, coupled with our world-class IT services and breakthrough ITSM application that will revolutionize the service desks of modern IT organizations, we are poised for significant and lasting growth.”

Along with its acquisitions of VistanetIT, a professional managed services provider and technical support organization, and Kailea, the original developer of InSite, Bluehawk has amassed a broad range of strategic partnerships to build out its comprehensive IT knowledge base. This includes partnerships with Citrix, Dell, Microsoft, Salesforce, VMware and more.

“As a key Dell Certified Partner and long standing member of the Dell Partner Advisory Council, Bluehawk Networks continues to demonstrate a complete understanding of customer IT requirements by delivering solutions and services that exceed expectations,” said Bob Skelley, Global Director, Dell Certified Partner Program & Channel. “They represent the next generation of IT Service Management experts that end users can rely on.”

Bluehawk’s technology assessment and provisioning services span servers, server virtualization, virtual desktop integration and application virtualization. The company’s remote and onsite IT services include a 24/7 Network Operations Center for remote monitoring in addition to system maintenance, system integration and network design. Bluehawk also provides business continuity services with remote backup and disaster recovery capabilities.

“Bluehawk Network’s backup solution is so effective we recovered our lost information in minutes compared to the hours or days it used to take in the past,” said Aggie Potter, CEO of Gorilla Search Group.

About Bluehawk Networks
Bluehawk Networks is a next-generation IT Service Management company providing SMB and F1000 customers with ITIL & Pink Verify help desk services and strategic IT assessment and provisioning. Bluehawk customers leverage the company’s remote and onsite IT maintenance and management services supported by a world-class US based 24×7 network operations center. To greatly increase end user satisfaction while lower operating costs, Bluehawk has developed Insiteâ„¢, the industry’s first and only cloud-based, ITIL v3.1-certified ITSM solution that runs as a native Salesforce application on the platform. Headquartered in San Jose, CA, Bluehawk Networks maintains strategic partnerships with, Dell, VMware, Microsoft and other key vendors.

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