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Bluehawk Networks Unveils IT Service Management Portfolio With Launch of New Company Web Site
August 02, 2010 – Bluehawk Networks, a next-generation IT Service Management organization, today announced the launch of its new web site [www.bluehawknetworks.com] detailing the companyâ€™s technology assessment and provisioning expertise, cloud-based IT management services and ITIL-certified ITSM application InSiteÂ®. By integrating these core competencies, Bluehawk represents a new class of ITSM provider that SMB and F1000 customers can rely upon to determine, fulfill, provision, maintain, and manage customized technology solutions for their evolving IT infrastructures.
In response to CIO directives to improve end customer satisfaction and reduce service desk staffing costs, Bluehawk has furthered the development of InSite, the industryâ€™s first and only cloud-based, ITIL-certified and PINK Verify ITSM solution that runs as a native application on Salesforceâ€™s Force.com platform. With InSite, service desk operations can move well beyond reactive trouble ticketing to complete ITSM capabilities based on the most current ITIL-V3.1 best practices.
â€œToday marks a major milestone as we not only launch our new web site, but celebrate ITIL-certification and PINK Verify status for InSite,â€ said Bruce Lichorowic, President and CEO of Bluehawk Networks. â€œGiven the deep relationships we have cultivated with the industryâ€™s most influential IT vendors, coupled with our world-class IT services and breakthrough ITSM application that will revolutionize the service desks of modern IT organizations, we are poised for significant and lasting growth.â€
Along with its acquisitions of VistanetIT, a professional managed services provider and technical support organization, and Kailea, the original developer of InSite, Bluehawk has amassed a broad range of strategic partnerships to build out its comprehensive IT knowledge base. This includes partnerships with Citrix, Dell, Microsoft, Salesforce, VMware and more.
â€œAs a key Dell Certified Partner and long standing member of the Dell Partner Advisory Council, Bluehawk Networks continues to demonstrate a complete understanding of customer IT requirements by delivering solutions and services that exceed expectations,â€ said Bob Skelley, Global Director, Dell Certified Partner Program & Channel. â€œThey represent the next generation of IT Service Management experts that end users can rely on.â€
Bluehawkâ€™s technology assessment and provisioning services span servers, server virtualization, virtual desktop integration and application virtualization. The companyâ€™s remote and onsite IT services include a 24/7 Network Operations Center for remote monitoring in addition to system maintenance, system integration and network design. Bluehawk also provides business continuity services with remote backup and disaster recovery capabilities.
â€œBluehawk Networkâ€™s backup solution is so effective we recovered our lost information in minutes compared to the hours or days it used to take in the past,â€ said Aggie Potter, CEO of Gorilla Search Group.
About Bluehawk Networks
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