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Support.com Broadens Services to Provide Customers Access to Their Data Wherever They Are, Whenever They Need It

Addition of Mobile Data Access and Back-up Services Furthers Company’s Commitment to Providing Most Comprehensive Online Tech Support

REDWOOD CITY, CA, Nov 17, 2010 –(MARKETWIRE via COMTEX) — Support.com (SPRT) customers can now use their mobile devices to access their data while ensuring that their most important files will be safe and secure. The online tech support provider has introduced Data Backup by Support.com in recognition of Americans’ growing dependence on their mobile devices and their desire to conduct their personal and professional business from wherever they are.

Data Backup by Support.com gives users the ability to access and share their computer files anytime they need to from a supported mobile device — even if their computer is turned off, while also automatically backing up their documents whenever they’ve been updated or changed.

Mobile Data Access and Data Backup for Busy Consumers The ability to access one’s backed up files has long been a benefit to business travelers, but it was always necessary to be tethered to a computer. Now those same files can be accessed and shared from anywhere simply by using a supported mobile phone or any computer with a browser and an Internet connection. Consumers can benefit from having their digital world available to them whenever they need it.

“From the mom who wants to show off the latest family pictures on her Apple(R) iPhone(R), to the dad who wants to check on his child’s homework progress on his RIM(R) Blackberry(R) or the traveling executive who needs to share a presentation from his Google(R) Android(R) device, having the ability to securely retrieve important documents and media when you’re away from your computer, or when it’s turned off, is critical to surviving and thriving in a mobile universe,” said Josh Pickus, President and CEO of Support.com. “As a company that exists to help customers get the most out of their technology and provide peace of mind, we are very excited about this latest offering for our customers.”

Both new and existing Support.com subscribers can receive a free 30-day, 10GB trial of the service by visiting www.backup.support.com.

About Support.com
Support.com, Inc. (SPRT) provides online technology services and software for consumers and small business. Support.com’s Personal Technology Experts(R) provide a quick, cost-effective and stress-free technology support experience over the Internet and the phone using the Company’s advanced technology platform. Support.com’s easy-to-use software products detect and repair common PC problems to keep customers’ computers running smoothly. Support.com offers service programs through many of the nation’s leading office retailers, broadband providers, software vendors and PC/CE OEMs and provides software to over a million consumers and small business.

Support.com is a trademark or registered trademark of Support.com, Inc. or its affiliates in the U.S and other countries. Other names may be trademarks of their respective owners.

Support.com, Inc. is an Equal Opportunity Employer.

For more information, visit www.support.com.

Contact Information:
Investor Contact
Carolyn Bass and Elaine Chen
Market Street Partners
(415) 445-3235
sprt@marketstreetpartners.com

Media Contact
Jonathan Poretz
Double Forte for Support.com
(415) 848-8109
jporetz@double-forte.com

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