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Web-based Support Center Helps Leading Remote File Storage Company to Deliver Superior Customer Service
DALLAS and SAN FRANCISCO, Sept. 27, 2011 –/BackupReview.info/– FilesAnywhere, one of the worldâ€™s leading providers of remote file storage, and Zendesk, the proven cloud-based help desk software provider, today announced the launch of the FilesAnywhere Support Center. Powered by Zendesk, the new web-based support ticket application and self-service customer support platform is located at support.filesanywhere.com.
Through the center, FilesAnywhere customers can get answers to their specific questions directly from the companyâ€™s support team. They also can stay up-to-date with announcements from FilesAnywhere through the knowledge base where they can get a wealth of information ranging from how to get started with the product to details on specific feature functionality to information on billing questions.
â€œAs FilesAnywhere continued to grow, we were finding we needed a fast, simple, yet sophisticated help desk solution to ensure that we are delivering superior customer support,â€ said Adam Blue, Social Media Manager at FilesAnywhere, â€œIn addition, we needed a solution that we could easily customize to reflect the FilesAnywhere brand. We tested several help desk products and found that Zendesk was the perfect solution for us.â€
â€œIt is great to see how quickly FilesAnywhere was up and running,â€ said Kate Hobbie, Zendeskâ€™s Director of Customer Support. â€œHaving more than 10,000 customers ourselves, our own support team understands the importance having a quick, easy way to boost agent productivity, enable collaboration, and improve responsiveness.â€
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