Integrated Data Protection Solution Offers Simple, Efficient Backup and Recovery for System Online’s Managed Services Clients

LONDON, Oct. 20, 2011 –/PRNewswire/ — IP EXPO –

News Facts

  • Syncsort, a global leader in data integration acceleration and data protection software solutions, today announced that System Online, a managed communications and business internet services provider, is using the NetApp® Syncsort Integrated Backup (NSB) solution to provide its clients with fast, efficient and reliable data protection.
  • In order to accelerate growth in its managed services business, System Online required a single data protection solution with the ability to back up large volumes of their customers’ data within stringent backup windows. The company also needed a solution capable of Bare Metal Recovery to rapidly restore their customers’ servers, mailboxes, or individual emails.
  • System Online is now able to meet aggressive service legal agreements with customers including its promise of one-hour full recovery as a standard to its managed services clients. In most cases, the company is now able to cut recovery times from hours to only minutes utilizing NSB, which leverages NetApp SnapVault and SnapMirror (Snapshot copies and replication technologies) to accelerate data protection.
  • Using NSB’s Instant Virtualization™ capability, System Online is able to replicate a failed server’s architecture and map customer data to it in less than ten minutes to generate meaningful cost savings from server redundancy costs. For example, System Online was recently able to use NSB to restore two terabytes of customer data in less than two minutes, something that previously would have taken more than eight hours to complete.
  • NSB has also delivered an 85 percent gain in labour efficiency for System Online in terms of the time needed to monitor its managed services. What once required a full-time, 40 hours per week support engineer can now be done in just five hours. As a result, System Online is able to reinvest this valuable resource to support other critical areas of the business to enhance customer service.
  • Furthermore, System Online has used NSB to guarantee its clients a 99+ percent backup success rate compared with the 80 percent it was able to offer with its previous solution. This is helping to accelerate the company’s growth by enabling System Online to target a wider market of customers while controlling storage utilization and reducing costs by leveraging NetApp storage efficiencies.

Supporting Quotes

  • “Our Board of Directors wanted to ensure 100 percent recovery rates to our clients as part of our managed services offering,” said Jason Reid, Head of Technology, System Online. “With NSB, we are meeting all of our service level agreements with clients. We anticipate that the solution and the added value it enables us to deliver will play an important role in helping us to potentially double or triple our managed services business over the next few years. We have been so impressed by the success of the implementation that we are considering setting up a dedicated data protection business unit based solely on NSB.”
  • “For managed services providers, ensuring a high quality of service at all times is vital. This intrinsic need for continual IT support makes it even more important for System Online to ensure that it can provide round the clock data protection,” said Bernd Loskamp, Vice President of Europe, Middle East and Africa (EMEA), Syncsort. “With NSB, System Online is now able to provide a strict data protection guarantee to its customers, which is enabling them to reach a wider customer base and accelerate the company’s growth.”

Additional Resources

  • Enterprise Strategy Group: NetApp Modernizes Backup
  • Best Practices for Addressing the Broken State of Backup
  • NSB Product Demo Videos
  • Top 5 Reasons to Use NSB
  • NSB Solution Sheet
  • Syncsort Data Protection Blog
  • Follow Syncsort on Twitter
  • Join the Syncsort Community on Facebook
  • System Online Website

About Syncsort
Syncsort is a global software company that helps the world’s most successful organizations rethink the economics of data. Syncsort provides record-setting data performance and rapid time to value through easy to use data integration and data protection solutions. With over 15,000 deployments, Syncsort has transformed decision making and delivered more profitable results to thousands of customers worldwide. For more information visit:

NetApp, the NetApp logo, Go further, faster, and SnapVault are trademarks or registered trademarks of NetApp, Inc. in the United States and/or other countries.

Syncsort Incorporated
Kevin Ruane, Corporate Communications
T: +1 201 746 7061

SOURCE: Syncsort Incorporated

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