Carbonite Creates 150 New Jobs in the US Ahead of Schedule, Furthers Commitment to Superior Customer Experience

BOSTON and LEWISTON, Maine, Nov. 4, 2011 –/– Carbonite, Inc. – (NASDAQ: CARB) – a leading provider of online backup solutions for consumers and small and medium sized businesses, has completed its transition of customer support operations to the U.S. The news follows the company’s announcement in the spring that it would repatriate all customer support back to the U.S. and open a dedicated customer support center in Maine.

Carbonite opened the new customer support center in Lewiston, Maine in June. The facility first began handling customer calls within its first few weeks of operation, and now employs 150 new customer and technical support team members. With the completed transition of this operation to the Maine facility, 100% of Carbonite’s phone, email, and chat customer support services are U.S.-based.

“Customer service is a core element of the Carbonite brand. Our customers rely on us to back up their valuable digital data, from irreplaceable pictures to accumulated music files, to important records and documents. When they experience a data disaster and need to restore everything from Carbonite, it can be very stressful for them, and we want we have the right people in place to assist with consideration and technical expertise,” said Carbonite Chairman and CEO David Friend.

“Moving customer service back to the United States is an investment in our customer experience and one that we think is well worth the resources we have devoted to it,” continued Friend. “We are pleased to have completed this transition ahead of the timetable we communicated back in May, and are happy to have helped create new U.S. jobs as we strive to deliver the best experience for Carbonite’s customers.”

“This is incredibly welcome news during these challenging economic times and I applaud companies like Carbonite who are bringing vital jobs back to Maine and the United States. With 150 new customer and technical support employees in Lewiston, this undeniably stands as a shining testament to Maine’s legendary work-ethic and undaunted can-do spirit,” said Senator Olympia J. Snowe, the Ranking Member of the Senate Committee on Small Business and Entrepreneurship.

About Carbonite
Carbonite, Inc. – (NASDAQ: CARB) – is a leading provider of online backup solutions for consumers and small and medium sized businesses. Subscribers in more than 100 countries rely on Carbonite to provide easy-to-use, affordable, unlimited and secure online backup solutions with anytime, anywhere data access. Carbonite’s online backup solution runs on both the Windows and Mac platforms. The company has backed up more than 100 billion files, restored more than 7 billion files and currently backs up more than 200 million files each day.

For more information, please visit ,,, or

Media Contact
Erin Delaney

Megan Soule
Airfoil PR for Carbonite

SOURCE: Carbonite, Inc.

General Tags: online file backup, online data backup, data security, online backup companies, online file storage, online backup, SaaS, compare online backups, online backup services, online backup reviews, data storage, online backup providers directory, cloud computing, top rated online backups, online backup news, CEO interviews, software as a service, backing up online

Like us on Facebook

Do you like this post? Subscribe to our RSS feed ===========================


Related posts:

  1. Carbonite, Online Data Backup Specialist, To Open Customer Support Center In Lewiston, Maine, To Add 150 New Jobs
  2. Gartner Says Big Data Creates Big Jobs: 4.4 Million IT Jobs Globally to Support Big Data By 2015
  3. Carbonite Expands Award-Winning Customer Support Offerings
  4. Carbonite Online Backup Completes Acquisition of Zmanda
  5. Carbonite, Online Backup Specialist, Announces CFO Transition
  6. Carbonite Online Backup to Present at Upcoming Bank of America Merrill Lynch and William Blair & Company Conferences in June
  7. Carbonite Online Backup Ranked 51st Fastest Growing Company in North America on Deloitte’s 2012 Technology Fast 500™
  8. Carbonite Online Backup Delivers Secure Online Support to Consumers and Small Businesses with Bomgar
  9. Carbonite, Online Data Backup Specialist, Names Senior Executives to Lead Small Business and Consumer Units, Product Management and Customer Service
  10. London & Capital Completes Transition to Implementing an Asigra-Based Cloud Backup Solution in Partnership with Oncore IT