By Ben Puzzuoli, Technical Sales Director at KineticD
Jan 19, 2012

KineticD Online Data Backup Expert Tips: Making SaaS Solutions Work for Your Business

With more and more companies everyday outsourcing their collaboration, customer service, online data backup processes and more to off-site, third party providers, it is no wonder that the term SaaS, or “software as a service”, is becoming increasingly ubiquitous. After all, in our increasingly virtualized and interconnected world, companies providing other companies services from without are quickly becoming the most practical route to choose, allowing SMBs everywhere to cut costs by not having to perform as many of the vital day to day business functions within their own companies using resource-intensive infrastructures that they cannot necessarily yet afford.

But, how do SaaS solutions work? Well, the main method that SaaS companies use to deliver their services to their customers is through the use of web-based browser applications and thin client software that syncs up their servers to those of the companies that are hiring them. One of the biggest advantages to utilizing SaaS companies for your business is that their services are supplied on a subscription basis, with companies only having to pay for the services that they need at a given time, which has indeed ushered in a new era of scalability, and thus affordability, when it comes to the resources in which developing businesses must invest.

However, regardless of the increase in SaaS providers that are now available to businesses, and the vast amounts of convenience and efficiency that they do indeed bring about for companies of all sizes, enterprises still must act diligently to ensure that they are choosing the best ones available, and that they are also reaping the most benefit that they can out of whichever SaaS providers they have already signed up for. Many companies are not aware of just how efficient SaaS services can be until they have done their research, and therefore, may unfortunately end up settling for less than the perfect SaaS solution for their enterprise. In order to make the most informed choices, companies must compare different SaaS providers to discover just which ones are most appropriate for their business’s current stage of development.

It should be said that the main rule of thumb when it comes to making sure that your company is gaining the most advantage possible with whatever SaaS it chooses, is to make sure that they are able to enjoy the most seamless integration possible between themselves and the SaaS providers in question. Also, it is important to be diligent about avoiding knee jerk reactions toward change when transferring an aspect of your business to an SaaS. Often, some employees may display resistance to these changes, and while it is one of the business owner’s jobs to hear out any employee complaints that they have in order to determine if they are valid, they also must occasionally take them with a grain of salt as well, and this can often most certainly apply when waiting for the advantages of a newly implemented SaaS to come fully into fruition.

Having said that, companies must also demand that the services of the SaaS are simple and easy to use, for what good are they if they add complications to your business? As previously stated, modern day SaaS providers typically use thin client software and web-based interfaces that include convenient wizards that guide the user through whatever task they wish to complete. In addition to this, of course, they have to make sure that by utilizing a given SaaS, they are not weighing down their system resources due to cumbersome fat clients or other overly data-intensive processes that might slow down their business’s daily activities.

Overall, the importance of taking advantage of SaaS solutions must be of the highest importance for any modern day business that wishes to get ahead. SaaS companies are providing infrastructure-slimming solutions for more and more enterprises every day, so if too many options to integrate SaaS solutions into a developing enterprise are ignored, companies can end up risking the danger of being left behind by the competition that are indeed taking advantage of these important tools. With superior scalability, focused expertise and advanced technology, ensuring that your small to medium business is getting everything it can out of SaaS solutions is of critical importance if you want to compete in our modern day business marketplace.

About the author: Ben Puzzuoli is Technical Sales Director at KineticD, a Toronto based online data backup service provider.

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