Improper Backup for Outlook Could Result in Data Disaster

TORONTO, Dec. 18, 2012 — / — KineticD™, known for its cloud backup and data recovery services for small and mid-sized businesses (SMBs), today announced its KineticCloud Backup for PCs’ market leading continuous data protection, powered by a proprietary, Microsoft® certified open file driver, provided Reef Residences (, in Turks and Caicos Islands BWI, with the capability to restore eight years of data that was lost due to a Microsoft Outlook™ application crash.

Leanne Karnehm, reservations manager for the Caribbean resort, chose KineticD nearly four years ago to backup their accounting, reservation’s and developer’s computers, particularly Outlook files. When she realized that the manual process she had been using wasn’t being done consistently, she took proactive measures to prevent data loss and protect the resort’s valuable data assets.

When Karnehm began having problems with Outlook, she called Microsoft support for assistance. In the process of diagnosing the issue, the support team ran a virus scan, only to have the program crash, taking with it 16GB of data stored in the program’s .PST file. Unbeknownst to many businesses the .PST file is an integral part of the program, including all contacts, email and calendar events.

“Our business relies on a variety of mission-critical software applications to keep things running smoothly, including Outlook,” said Karnehm. “When I was told that our Outlook data, that contained more than eight years of reservation information, legal documents, thousands of correspondence emails and contacts had been erased, I was in total shock. I called the KineticD support staff in a panic and was thrilled to find that my data was safe and sound and they were able to restore it back to the latest state of the application just before the crash. The automatic and continuous data protection of KineticD’s online backup service is a huge asset to our company. I can’t convey my relief and appreciation at being able to restore this valuable data. Most importantly the technical support staff were outstanding in coaching and going above and beyond the call of duty to ensure the backup was running again and that the restored data was recovered properly.”

KineticD’s patented technology provides a continuous stream of new versions of backed up data – including open files – to a local server, the Cloud or both, pausing while employee computers are in use and then resuming the backup as soon as the user’s mouse is idle. More than 60,000 business users worldwide utilize KineticD’s patented “Pause and Resume” technology to protect their businesses from critical data loss.

“Many organizations are not aware of the value proposition of continuous backup,” said Jamie Brenzel, CEO, KineticD. “With KineticD, employees are able to focus their attention on the business at hand, while business owners can relax knowing that KineticD is backing up their data, and protecting their assets.”

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About KineticD
KineticD, an early pioneer of cloud backup technology, has set a new industry standard by providing small and mid-sized businesses (SMBs) with the same level of security and protection for their irreplaceable digital assets as large enterprises rely on. KineticD’s patented KineticCloud™ Backup technology, known for its scalability, advanced data reduction capabilities and ease-of-use, has won prestigious industry awards and has been featured in many key industry publications. Founded in 2002, KineticD technologies and solutions are currently used daily by over 60,000 customers, 1,000 resellers, 100 MSPs and private label partners for online backup and recovery, archiving, disaster readiness, secure file sharing and remote access. For a free trial or to request more information, visit

Agency Contact
Kim Dearborn
Nadel Phelan for KineticD


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