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Deeper Integration with Saleforce.com Sets LiveOps Apart from Competition

REDWOOD CITY, Calif., Sep 17, 2013 — /BackupReview.info/ — LiveOps, Inc., the global leader in cloud contact center and customer service solutions, today announced that the leading provider of cloud-based data backup, business continuity and disaster recovery solutions has chosen to deploy LiveOps Platform with salesforce.com integration for their customer service and technical support infrastructure.

“This leading Silicon Valley cloud solution provider is in the business of protecting nearly three billion files and applications in the cloud. They know and value cloud in a big way,” said Marty Beard, President and CEO, LiveOps. “We’re seeing this more and more — companies who have started their business in the cloud, or who offer a cloud solution to their own customers, want to walk the walk, as they talk the talk. This is yet another indication of how cloud computing is becoming such a mainstay for doing business on a global scale.”

LiveOps was awarded the contract after competing against three well-known contact center brands. LiveOps stood above the competition because of its deep integration with salesforce.com via Open CTI. Unlike other solutions, LiveOps brings together the complete contact center functionality, multichannel capabilities and social customer service into the salesforce.com instance. This comprehensive, enterprise-grade cloud contact center solution is on-demand and scalable. It puts control firmly in the hands of business users, making it possible to view critical information in real-time and rapidly adjusts to changing business needs driven by today’s tech-savvy consumer.

About LiveOps, Inc.
LiveOps is the global leader in cloud contact center and customer service solutions. More than 300 companies around the world, including Salesforce.com, Symantec, Royal Mail Group, Ideal Living, and Amway New Zealand trust LiveOps’ technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps’ award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents. With 10+ years of cloud experience LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California with European regional headquarters in London, UK, LiveOps supports a wide range of industries including retail, financial, health care, insurance, and high tech. For more information visit www.LiveOps.com.

Contact
McGrath/Power Public Relations for LiveOps
Rory Schaff
408-727-0351
romohon[@]mcgrathpower.com

Source: LiveOps, Inc.

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