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Major enhancements include expanded support for mobile devices including smartphones and tablets, powerful tech workflow tools to drive efficiency, and interactive dashboards for business analytics.
Redwood City, CA – October 1, 2013 – /BackupReview.info/ — Support.com, Inc. (NASDAQ: SPRT), a leading provider of cloud-based technology services and software, today announced the release of the latest version of its patented Nexus® Service Delivery Platform. The latest version includes expanded remote support tools for mobile devices, advanced patent pending workflow automation for diagnosing and solving technology problems, and interactive dashboards for real-time decision making and business analytics.
“More than ever consumers and business users depend on technology to enrich and manage their lives, so when they reach out for support, it’s a moment of truth in the customer experience,” said Josh Pickus, President and CEO, Support.com. “The investments we have made in the Nexus Platform are targeted at removing barriers to delivering best-in-class technology support, so that technicians can focus on delighting customers. The latest release of Nexus incorporates what we’ve learned powering millions of support experiences for some of the country’s leading brands.”
The expanded feature set in the latest release of Nexus includes:
“While customer experience refers to the sum of the individual experiences that a consumer has with a company and its products over the lifetime of the relationship, the last experience holds significant weight. If consumers aren’t satisfied with their experience when they need help with a product or service, chances are that their overall experience will be negatively impacted”, said Mary Wardley, Vice President, Enterprise Applications and CRM Software, IDC. “As a result, these consumers are less likely to remain loyal customers, no matter how good the product or service may be. Frustration during a support issue that directly impacts the consumer’s ability to use a product can have significant consequences.”
Nexus, which powers millions of tech support experiences every year for many of the country’s leading brands, includes the following cloud-based capabilities:
For more information on how to experience Nexus, contact us at www.support.com/getstarted
Support.com, Inc. is an Equal Opportunity Employer. For more information, visit http://www.support.com/about/careers
Copyright © 2013 Support.com, Inc. All rights reserved. Support.com and Nexus are trademarks or registered trademarks of Support.com, Inc. in the United States and other countries. Android is a trademark of Google, Inc. in the United States and other countries. All other marks are the property of their respective owners.
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