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Datto eases tension with award-winning technology and customer service.
NORWALK, CT – December 16, 2013 — /BackupReview.info/ — In the midst of recent industry changes, Datto, Inc., a global provider of hybrid cloud-based backup, disaster recovery (BDR) and intelligent business continuity solutions, is addressing Partners’ needs with a Customizable Playbook to use in marketing to their clients. The materials are available through Datto’s Partner Portal and help convey the value of a hybrid cloud-based solution and the ease of transitioning from one platform to another. Utilizing the service, MSPs and VARs can shift their clients to hybrid cloud-based backup, disaster recovery and business continuity solutions that deliver uptime insurance and superior Recovery Time Objective (RTO).
“It’s been a challenging time for the industry and the customer base,” says Datto Founder and CEO Austin McChord. “To see a supposedly ever present cloud solution vanish causes uncertainty, but be assured, the Datto cloud has never been stronger. We are proud to have built our own cloud based on top of industry security and compliance standards, and currently have more than 50 Petabytes of data in our cloud.”
The layoffs at some prominent cloud providers are the most recent news adding uncertainty to the industry. Back in September, cloud storage provider Nirvanix shut down abruptly, Symantec announced the closing of its Backup Exec.Cloud last month, and there are renewed rumors regarding Zenith Infotech.
These events sent customers seeking immediate alternatives and vendors jumped on the opportunity of gaining new customer acquisitions. But unlike fellow BDR vendors, Datto’s primary concern is in supporting its Partners and how they effectively inform their clients of changes and options that best fit their needs. Datto provides innovative technology and unparalleled customer service to ensure that Partners and their end users know what to expect when making the transition into cloud backup.
“What’s most important to us is in helping our Partners effectively communicate and service their clients during this transitional time,” stated McChord. “Special offers or discounts are great, but what companies really need is effective guidance and trust in their vendor. And that’s what we do and pride ourselves on.”
Eric Torres, an Elite Datto Partner with River Run Computers (www.river-run.com) in Milwaukee, WI puts it best, “It’s about having a vendor that you trust.” Eric recently participated in a Webinar with Datto entitled, “Creating Value to Close the Deal: Backup vs. Business Continuity” where he shares valuable insights to the Channel community. To view the Webinar, click here: http://bit.ly/1fhiK4y
About Datto Inc.
Datto is a channel only provider. Solutions are resold through Managed Service Providers (MSPs), Value Added Resellers (VARs) and IT Service Providers to end-user businesses. To learn more about Datto, visithttp://www.dattobackup.com and follow us on Facebook, Twitter and our Blog.
Holly Wainwright, Director of Marketing
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