Empowers Users With Anytime, Anywhere Service Support

NEW YORK, N.Y., January 14, 2014 — / — CA Technologies (NASDAQ:CA) today announced CA Service Management, an innovative solution that puts business users at the center of its strategy and advances key aspects of user experience, mobility and collaboration to drive better engagement between IT teams and employees.

Today’s business users have a much higher expectation for a modern service experience, shaped by the rapid workplace adoption of consumer applications such as Google, Evernote and Dropbox. Unfortunately, IT organizations that fail to address this continue to be hampered by ‘shadow IT’, dissatisfaction and negative perceptions of IT teams.

The risk of continued disengagement with IT requires a strong response and CA Service Management addresses this challenge head on.

“Modern business applications need to deliver a level of user experience and excitement which drives greater value for the organization as a whole,” said Lokesh Jindal, general manager, IT Business Management, CA Technologies. “IT organizations must meet these expectations to drive adoption and value from their IT investments.”

CA Service Management empowers IT to successfully close the gap between user expectations and current IT realities by delivering:

  • A unified end-user experience for employees to access services, support and assets
  • Intuitive, customizable mobile support center apps for Apple® iOS® and Android™
  • Powerful, automated self-service, collaboration and knowledge-sharing

“Sophisticated service management doesn’t have to be complex,” says Dennis Drogseth, Vice President of Research, EMA. “CA Technologies demonstrates this with their laser-focus on improving the experience of business consumers as they access IT services as well as their commitment to make mature ITSM processes and technologies easier to adopt for their customers. CA’s commitment to making service management easy and accessible is refreshing in an industry still too often lost to functional fragmentation and cobbled architectural complexity.”

Thousands of organizations — including large enterprises and many of the world’s largest service providers — rely on CA IT Service Management solutions to optimize the service experience for hundreds of thousands of end-users. In this release, CA Technologies extends its enterprise-grade solution with advanced high availability for 24×7 operation, simplified asset management and other capabilities which increase process maturity while reducing the complexity and cost of IT support operations.

“As business users become increasingly dependent on IT and mobility, anytime/anywhere self-service has become a fundamental requirement for individual productivity and business performance,” said Brian McGushin, CA Practice Leader at Stefanini, a global provider of technology-based business solutions. ”CA Service Management will enhance the self-service experience we provide to our outsourcing clients and to our internal staff.”

About CA Technologies
CA Technologies (NASDAQ: CA) provides IT management solutions that help customers manage and secure complex IT environments to support agile business services. Organizations leverage CA Technologies software and SaaS solutions to accelerate innovation, transform infrastructure and secure data and identities, from the data center to the cloud. Learn more about CA Technologies at

Follow CA Technologies

  • Twitter
  • Social Media Page
  • Press Releases

Legal Notices
Copyright © 2013 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. All other trademarks, trade names, service marks, and logos referenced herein belong to their respective companies.

Press Contact
Michelle Laidlaw
CA Technologies
Phone: 631-342-4701

Source: CA


General Tags: online file storage, online file backup, backing up online, data storage, online backup, online backup reviews, online backup companies, compare online backups, online data backup, top rated online backups, CEO interviews, online backup services, cloud computing, data security, software as a service, online backup news, SaaS, online backup providers directory

Like us on Facebook

Do you like this post? Subscribe to our RSS feed ===========================


Related posts:

  1. HP Autonomy Delivers Proven and Secure Enterprise-grade Alternative to Consumer File Sharing Services
  2. Logentries Delivers First Cloud-based Log Management Service with Data Obfuscation for Enterprise Security and Data Protection
  3. Vaultize Launches Integrated Enterprise Mobility Management in its File Sharing Platform With Mobile-first User Experience
  4. Nimble Storage Redefines Enterprise Storage Management Experience with InfoSight
  5. CA Technologies Redefines SaaS based IT Service Management
  6. Carbonite, Online Data Backup Specialist, Names Senior Executives to Lead Small Business and Consumer Units, Product Management and Customer Service
  7. AURO Enterprise Cloud Becomes Canada’s First True Public Cloud Computing Service Built on OpenStack
  8. Scality Delivers Object Storage Appliance Experience with HPE