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Survey Highlights Growing Use of Third-Party Products, Willingness to Spend Personal Funds on Applications Used in the Workplace and a Diminishing Reliance on Microsoft Office
NEW YORK, NY – February 11, 2014 — /BackupReview.info/ — Growing adoption of and satisfaction with Google Apps is placing the messaging and collaboration suite at the center of corporate IT, according to a new survey by Frost & Sullivan and the Cloud Alliance for Google Apps. The report includes responses from 1,158 Google Apps administrators and end-users surveyed between December 2013 and January 2014 and reveals that Google Apps users are highly satisfied with the suite and see third-party applications as important players in the transition to the cloud. Moreover, the survey shows a willingness from end-users and IT administrators alike to spend their own funds on third-party products and the diminishing use of Microsoft Office.
Third-party Applications Play an Important Role in the Move to Google Apps and the Cloud
“The concept of the marketplace is relatively new, but complementary third-party applications are not,” said David Politis, Chairman of the Cloud Alliance and CEO of founding member, BetterCloud. “Third-party applications have long supported many of the largest, most successful software platforms and Google Apps is proving no different. By enhancing accessibility and ease of installation, the Google Apps Marketplace and Chrome Web Store are not only increasing reliance on third-party products among Google Apps users, they are enabling the IT department to place Google Apps at the core of IT.”
While third-party applications are crucial to the adoption of Google Apps with IT administrators installing 10 Marketplace applications on average, only 26% of administrators continue to use all applications after initial installation. For third-party software vendors aiming to improve customer satisfaction, it is important to note that 71% administrators would like to see increased integration between third-party products and Google Apps.
The Growth of Shadow IT and BYOD
83% of respondents also work in organizations that support a bring-your-own-device policy. Factors driving BYOD include the desire to support a mobile workforce, improve the end-user’s experience and reduce IT operating costs. Of organizations where BYOD is supported, 93% support smartphones, 88% support laptops and 85% support tablets.
“Employees at all levels are no longer content to wait for their employers to give them the tools they need to be as productive as possible on the job,” says Melanie Turek, Vice President of Research at Frost & Sullivan. “The research speaks to workers’ desire to perform to their peak potential, while using the applications and devices they deem best.”
Diminishing Use of Microsoft Office
“User expectations continue to shift from the traditional Microsoft Office experience to one of continuous productivity in which people can work whenever, wherever, and with whomever they need,” said Mark Mader, President and CEO of Smartsheet and member of the Cloud Alliance. “The cloud-first and BYOA trends are driving forces behind the adoption of many third-party products and the erosion of Microsoft Office’s monopoly.”
The 2014 State of the Google Apps Ecosystem report, conducted by independent research firm Frost & Sullivan in conjunction with the Cloud Alliance for Google Apps, is based on interviews from 1,158 Google Apps administrators and end-users around the world surveyed between December 2013 and January 2014.
For more detailed analysis, view the 2014 State of the Google Apps Ecosystem report and infographic at cloudallianceforgoogleapps.com/report
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Source: BetterCloud, Inc.
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