Autotask, StorageCraft Announce New Integration to Streamline MSP Business Processes

 Email This Post

DRAPER, UT – March 14, 2013 — /BackupReview.info/ — One of the world’s leading hosted IT business management software providers and one of the most trusted names in data backup and disaster recovery announced today the availability of an integration module that gives managed service providers (MSPs) the power to simplify and streamline their business processes leveraging the StorageCraft® Recover-Ability™ Solution and the Autotask IT Business Management Solution. The integration module allows MSPs to easily automate their billing processes by mapping and synchronizing data from the StorageCraft MSP portal and StorageCraft Cloud Services™ with their Autotask IT Business Management Solution.

Autotask MSP partners can enable this integration directly from within the StorageCraft MSP portal, giving them convenient access to account and data mapping capabilities for automating and streamlining the process of servicing the backup and disaster recovery needs of their clients. One of the major features is the ability to manage licenses for components of the StorageCraft Recover-Ability Solution, such as StorageCraft ShadowProtect®, and StorageCraft ImageManager™.

“We’re excited to work with StorageCraft on integrating with Autotask. Disaster recovery services are an essential component of the business continuity plans of small businesses, and StorageCraft provides an excellent option for MSPs to protect their clients’ computing systems in an automated and more profitable way. Our goal is to provide joint StorageCraft and Autotask partners with the tools they need to help them focus on building and growing their managed network services business and providing superior service to their clients,” said Len DiCostanzo, senior vice president of community and business development at Autotask. “Autotask’s integration with StorageCraft will yield operational efficiencies that are key to running a profitable IT services business.”

The StorageCraft integration module allows Autotask IT Business Management Solution users to:

• Track StorageCraft licenses and automate billing from within Autotask
• Map StorageCraft MSP licenses of ShadowProtect, ShadowStream®, intelligent FTP® and HeadStart Restore® to customer accounts
• Map and analyze account usage and storage space information from StorageCraft Cloud Services and the StorageCraft MSP Portal
• Synchronize StorageCraft account data for Autotask contracts automatically
• Create manual and scheduled updates of billing information between the StorageCraft MSP portal and StorageCraft Cloud Services portal and their Autotask solution
• Synchronize client history for auditing changes

“This integration gives Autotask partners the ability to efficiently use the most reliable backup and disaster recovery solution on the market today. It provides them with peace of mind in knowing not only their customers’ data can be reliably and quickly recovered in the event of a disaster, but also that their customer billing process will be accurate and the automation will reduce their overhead costs,” said Curt James, vice president of marketing and business development at StorageCraft.

StorageCraft MSP partners interested in enabling integration with Autotask can do so by logging into the StorageCraft MSP portal and following the PSA Integration Setup link.  This integration module is provided free of charge. Currently, the new integration module is only available in the United States and Canada.

Autotask Corporation helps IT organizations worldwide work smarter with a complete, cloud-based IT business management platform that enables efficiency, accountability and access to the metrics that drive intelligent business decisions. Autotask was recently named one of the best channel vendors for 2014 by Business Solutions Magazine, and the company was a recipient of the 2013 Excellence in International Trade Award (Globie) from The Tech Valley Global Business Network (GBN).

StorageCraft is a provider of best-in-class backup, disaster recovery, system migration and data protection solutions for servers, desktops and laptops. The StorageCraft Recover-Ability Solution gives small and medium-sized businesses the power to recover anytime, anywhere, from any disaster, large or small. In September 2013, StorageCraft ShadowProtect Desktop 5 received PC Magazine’s Editors’ Choice Award for Backup Software, and in June, StorageCraft Granular Recovery for Exchange won Best of TechEd 2013 award in the Messaging and Unified Communication category at the Microsoft TechEd North America 2013 IT Pro conference.

More information about Autotask is available at www.autotask.com and information about StorageCraft can be found at www.storagecraft.com

Notes:
Autotask Corporation helps IT organizations worldwide work smarter with a complete, cloud-based IT business management platform that enables efficiency, accountability and access to the metrics that drive intelligent business decisions. With built-in best practices and workflow automation, Autotask speeds time to revenue while continually improving service delivery. Autotask is available in seven languages and used in over 70 countries. Headquartered in New York, Autotask has offices in Beijing, London, Munich and Sydney. Visit www.autotask.com for more information.

Autotask® is a registered trademark of Autotask Corporation. All other trademarks mentioned in this document are the property of their respective owners.

StorageCraft Technology Corporation provides best-in-class backup, disaster recovery, system migration, data protection and cloud services solutions for servers, desktops and laptops. StorageCraft delivers software and services solutions that enable users to maintain business continuity during times of disaster, computer outages or other unforeseen events by reducing downtime, improving security and stability for systems and data. For more information, visit www.storagecraft.com/.

StorageCraft and ShadowProtect are trademarks of StorageCraft Technology Corporation. Other company and product names may be trademarks or registered trademarks of their respective owners.

The news release, the latest StorageCraft news and related industry information are available in the Recovery Zone (www.itrecoveryzone.com/).

Contact Information:
Brad Thomas
StorageCraft Technology Corporation
801-871-2913
brad[dot]thomas[at]storagecraft.com
www.storagecraft.com

Source: StorageCraft

Tags: Autotask, StorageCraft