Cloud Office at Rackspace Unifies Rackspace and Microsoft Business Productivity Tools With Trademark Fanatical Support for an All-in-One Customer Experience

SAN ANTONIO, TX – October 23, 2014 — / — Rackspace® (RAX), the #1 managed cloud company, today announced it has created a new business unit — Cloud Office at Rackspace — to unify its portfolio of industry-leading Rackspace and Microsoft® business productivity and collaboration tools. The suite of solutions available under Cloud Office at Rackspace includes hosted Microsoft Exchange and Rackspace Email, Microsoft Lync® and Microsoft SharePoint® collaboration tools and Jungle Disk® backup services, all backed by Fanatical Support®.

Cloud Office at Rackspace provides a foundation of fully managed business productivity tools to help businesses of all sizes improve communication and collaboration. The Cloud Office portfolio gives customers the flexibility to choose from a broad set of solutions delivered on a variety of technology platforms to help meet business requirements. Cloud Office at Rackspace enhances customer productivity with a team of specialists who take on the burden of deploying, managing and troubleshooting, so customers can focus on their core business.

“We’ve combined the power and expertise of Rackers, who understand that each customer has unique needs in their work environment, with a broad selection of productivity tools to help customers manage and run their business in a way that meets their specific needs,” said Bret Piatt, general manager of Cloud Office at Rackspace. “We are proud to deliver this IT productivity suite as a service to exciting new companies as well as established brand names including Edelman, Jordan Lawrence, Star Network Services and 42 Inc.”

Support from the Cloud Office at Rackspace team includes direct access to a dedicated team of specialists who deliver Fanatical Support. Solutions are backed by industry-leading SLAs, including 100 percent uptime guarantee for Hosted Microsoft Exchange.

Customers can use tools supported by Cloud Office at Rackspace to:

  • Communicate with award-winning email hosting – Rackspace specializes in the day-to-day management of business email platforms, allowing companies to focus on their core business. With the experience of managing millions of hosted mailboxes, Rackspace makes it simple to communicate and get work done through a variety of email hosting solutions including enterprise-class Microsoft Exchange and affordable business-class Rackspace Email.
  • Collaborate with Microsoft SharePoint and Lync – As the leading Managed SharePoint Hosting Provider with over one million users, Rackspace creates and maintains custom scalable solutions that maximize the power of SharePoint. This allows customers to focus on strategic initiatives while Rackspace manages their applications. Customers also can access secure instant messaging and video calling with Microsoft Lync, a sophisticated yet easy-to-use tool that seamlessly integrates with Microsoft Exchange and Outlook for accessible collaboration from desktops to mobile devices.
  • Backup and Protect Data with Jungle Disk – Rackspace makes computer and server-level backups easy and reliable with Jungle Disk. Jungle Disk offers online backups and cloud file storage for valuable business data without interfering with workflows, enabling easy sharing of critical business files and protection with unique encryption capabilities.

“As we continue to see wide-spread adoption of hosted productivity solutions from SMB to the Enterprise, businesses are increasingly looking for help to introduce these technologies into their organizations and manage them in a way that reduces pain points and maximizes employee productivity,” said David Smith, research director and lead analyst at Aragon Research. “Rackspace’s significant experience in cloud hosting and business productivity positions them as a competitive choice in the cloud productivity market, particularly for organizations that are seeking a fully managed model.”

As an industry leader in cloud-enabled technologies, Rackspace is a Microsoft Gold Certified Partner and a four-time Microsoft Hosting partner of the year. In addition, Rackspace received the gold Stevie American Business Award for Customer Support in 2012. Cloud Office at Rackspace is available in all regions.

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About Rackspace
Rackspace (RAX) is the #1 managed cloud company. Its technical expertise and Fanatical Support® allow companies to tap the power of the cloud without the pain of hiring experts in dozens of complex technologies. Rackspace is also the leader in hybrid cloud, giving each customer the best fit for its unique needs — whether on single- or multi-tenant servers, or a combination of those platforms. Rackspace is the founder of OpenStack®, the open-source operating system for the cloud. Based in San Antonio, Rackspace serves more than 200,000 business customers from data centers on four continents. It ranks #29 on Fortune’s list of 100 Best Companies to Work For.

Forward Looking Statement
This press release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of Rackspace Hosting could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical facts are statements that could be deemed forward-looking statements, including any statements concerning expected development, performance or market acceptance associated with Cloud Office at Rackspace; anticipated operational and financial benefits from Cloud Office at Rackspace; any statements concerning expected development, performance or operational results related to any particular customer or customers of our customers associated with our cloud solutions; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include the possibility that expected benefits from Cloud Office at Rackspace may not materialize because the services are not generally accepted in the marketplace, which could occur due to certain factors including (i) a failure to market the services cost effectively, differentiate the services from competitive products or communicate differentiations effectively, (ii) the reliability, quality or compatibility associated with the services, (iii) changes in technology which adversely affect the portfolio product’s benefit, (iv) slowdowns in the general economy or technology industry that impact consumer spending habits, (v) internal strategy decisions that impact the product, (vi) issues relating to the performance of a customer’s configuration caused by forces outside of the control of Rackspace; and (vi) other risks that are described in Rackspace Hosting’s Form 10-Q for the year ended June 30, 2014, filed with the SEC on August 11, 2014. Except as required by law, Rackspace Hosting assumes no obligation to update these forward-looking statements publicly, or to update the reasons actual results could differ materially from those anticipated in these forward-looking statements, even if new information becomes available in the future.

Media Contact
Monica Jacob

Source: Rackspace