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Achieves a 97 percent customer satisfaction rating in recent benchmark for excellence in customer support and services, beating industry averages
TINTON FALLS, NJ – December 16, 2014 — /BackupReview.info/ — CommVault (NASDAQ: CVLT) today announced its continued industry leadership in technical support and services with a 97 percent customer satisfaction rating based on the results of the company’s 2014 support services survey. The rating marks the fourth consecutive year that CommVault has significantly exceeded industry averages in performance and customer satisfaction, enabling customers to lower costs, reduce risks and improve information access.
CommVault surveys its customers to determine how they rate CommVault Customer support and services that contribute to client satisfaction or dissatisfaction and compares those results to published industry benchmarks. The results provide a guide to help CommVault as it continually improves support services, and provides a “customer voice” to influence IT support and services priorities and initiatives. The survey spans a range of help desk topics, including time to respond vs. time to close, languages supported, security, remote access and more.
Notable findings of the CommVault support and services survey include:
“CommVault simply has the best phone support we’ve ever experienced,” said Kevin Kalin, backup administrator for Warnaco Inc. “Not only was the problem quickly addressed and fixed, and to our complete satisfaction, the technician even stayed on the support call until we knew all jobs were again running properly.”
“We are proud to be leading all enterprise IT vendors for delivering world class customer support and services that accelerate the achievement of their goals and modernize their data and information environment,” said Robert Brower, vice president, worldwide Customer Support and Customer Education Services, CommVault. “With CommVault’s Simpana® software as our foundation for success, we are confident we can continue delivering holistic, data management support and services that solve complex data growth issues and align with our customers business and IT needs.”
Comparisons to industry averages are taken against the results from the 2013 HDI Support Center Practices & Salary Report by HDI, the world’s largest IT service and technical support membership association. CommVault has conducted this study each year and continually leverages HDI industry results for benchmarking purposes.
CommVault’s ongoing leadership of customer satisfaction leadership in technical support is indicative of its commitment to delivering world-class services that enable global customers to lower data management costs, mitigate business and compliance risks and improve access to information. Based on customer demand and feedback, CommVault has introduced or expanded a host of services, including:
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©1999-2014 CommVault Systems, Inc. All rights reserved. CommVault, CommVault and logo, the “CV” logo, CommVault Systems, Solving Forward, SIM, Singular Information Management, Simpana, Simpana OnePass, CommVault Galaxy, Unified Data Management, QiNetix, Quick Recovery, QR, CommNet, GridStor, Vault Tracker, InnerVault, Quick Snap, QSnap, IntelliSnap, Recovery Director, CommServe, CommCell, ROMS, CommVault Edge, and CommValue are trademarks or registered trademarks of CommVault Systems, Inc. All other third party brands, products, service names, trademarks, or registered service marks are the property of and used to identify the products or services of their respective owners. All specifications are subject to change without notice.
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