New Service and Support Tiers Also Include “White Glove” Service With Guaranteed Service Level Agreement

DURHAM, NC – August 3, 2015 — / — Percona, the company that delivers enterprise-class MySQL® and MongoDB® solutions and services, today announced the availability of enterprise-wide service and support for both MySQL and MongoDB. This industry-leading support option eliminates the need for customers to count or audit servers, ensuring their full complement of servers are covered by Percona’s industry-leading support, even in dynamic or virtual environments.

This new offering is part of a comprehensive upgrade of Percona’s support offerings, which in addition to supporting the industry’s best Service Level Agreements (SLAs) for response time, introduces a premier support level that includes (among other features) a dedicated phone number and Technical Account Manager. The premier tier also features financial guarantees for SLA response time.

These new service tiers (Standard, Enterprise and Premier) provide highly responsive, effective and affordable support options to ensure the continuous performance of enterprise-scale MySQL and NoSQL deployments, and all offer industry-leading features. Percona’s enterprise service offerings include Percona Care for flexible support and managed service bundles, Percona Care Ultimate for turnkey database support and remote DBA managed services and Remote DBA for MySQL to augment or outsource database administration.

As data becomes a key driver of business success, more and more organizations are challenged to build and maintain high performance databases. In addition, effective database administrators (DBAs) are hard to find — and even harder to keep. Percona enterprise service and support options ensure that a database environment is fully optimized, always available, and supported by the most trusted team of developers and DBAs in the business. Unlike non-real time, trouble ticket-based support offerings, Percona provides 24/7 online and phone access to Percona’s incomparable technicians, who immediately engage every support request.

Percona Care
Percona Care provides flexible and affordable support and managed service bundles for MySQL and MongoDB. Percona Care does not lock companies into a rigid contract structure, instead allowing clients to adapt quickly to changing conditions and requirements. Percona Care bundle configurations range from a performance audit and enterprise-class support package to full optimization, backup service, 24/7 management, and onsite support, enabling enterprises to access the exact services they need when they need them, even as their requirements change.

Percona Care Ultimate
Percona Care Ultimate is a white glove service, offering turnkey database support, remote DBA managed services and guaranteed SLAs. Designed for companies that do not have internal resources to optimize, support and manage databases, Percona Care Ultimate offers the peace of mind that comes with having a properly configured database and infrastructure that won’t be plagued with problems that could impact availability or operations.

Percona Care Ultimate includes around-the-clock DBA coverage for business-critical applications and systems, as well as Percona’s complete suite of unlimited 24×7 enterprise-level Technical Support, Consulting services for predefined, structured projects, and Remote DBA and Backup Services for the most business-critical applications and systems. With Percona Care Ultimate, clients can also access additional Percona Consulting and Managed Services solutions to augment and scale their current resources as new projects are added.

Percona Remote DBA for MySQL
Percona Remote DBA for MySQL enables enterprises to augment or outsource database administration by leveraging Percona’s expert team of DBAs. Percona Remote DBA services provide comprehensive, around-the-clock remote administration of critical databases. Services include architecture and design advice, project assistance and outsourcing, database tuning and performance optimization, database backups and backup restoration, 24×7 monitoring and alert response tailored to a specific environment, and much more.

Percona Remote DBA is available for Percona Server, MySQL by Oracle, MariaDB® and IaaS and DBaaS, including AWS RDS®, EC2®, and Rackspace® Cloud. Services are available to organizations worldwide, whether servers are run on premises, in the cloud or as a hybrid environment.

Peter Zaitsev, Co-founder and CEO of Percona
“More than 3,000 organizations already trust Percona to help keep their mission-critical database systems running at peak performance, whether on premises, in the cloud, or as a hybrid environment. Our new enterprise-wide service support offerings will make it even easier and more cost-effective for companies to obtain the level of support they need as they grow and evolve.”

About Percona
With more than 3,000 customers worldwide, Percona is the only company that delivers enterprise-class solutions for both MySQL and MongoDB across traditional and cloud-based platforms. The company provides Software, Support, Consulting, and Managed Services to some of the largest and most well-known brands on the Internet such as Cisco Systems, Time Warner Cable, Alcatel-Lucent, Groupon, and the BBC, as well as to many smaller companies looking to maximize application performance while streamlining database efficiencies. Well established as thought leaders, Percona experts author content for the Percona Data Performance Blog. The popular Percona Live conferences draw attendees and acclaimed speakers from around the world. For more information, visit

Percona®, XtraBackup®, TokuDB® and Fractal Tree® are registered trademarks of Percona LLC or its subsidiaries. All other registered and unregistered trademarks in this document are the sole property of their respective owners.

Press Contacts:
Brigit Valencia
For Percona
(360) 597-4516

Source: Percona


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