Company’s Customer Care Team Continues Awards Streak With International Recognition for Excellence in Customer Support and Service

BOSTON, MA and LEWISTON, MAINE – Nov. 10, 2015 — / — Carbonite, Inc. (Nasdaq:CARB), a leading provider of cloud and hybrid business continuity solutions for small and midsized businesses (SMBs), today announced its Customer Care team is the recipient of three Stevie awards from the International Business Awards. These awards follow Carbonite’s recent customer service accolades from the American Business Awards and underscore the company’s commitment to providing world-class assistance with data protection to its global customer base.

Carbonite’s Customer Care team was recognized at the team and individual levels for its ability to solve complex issues for its increasingly technical audience, which resulted in high customer satisfaction rates. As a result of these accomplishments, Carbonite received a Gold Stevie for Customer Service Department of the Year (Computer Software), a Silver Stevie for Customer Service Executive of the Year (All Other Industries), and a Bronze Stevie for Customer Service Team of the Year (Computer Services and Software).

This recognition is further validation of Carbonite’s commitment to its employees, which is a differentiator across all industries. Carbonite continues to invest in its agents with enhanced training and workplace benefits to ensure that they can execute at a high level in a fast paced, highly transactional, process rich environment. As a result, Carbonite is able to successfully grow its customer base around the world, which is currently 1.5 million strong, and provide them award-winning cloud and hybrid business continuity solutions that will protect their digital lives.

“At Carbonite, we have dedicated our time and resources to helping our Customer Care team be the best in the industry, across the globe, while ensuring that our customer’s digital lives and businesses are uninterrupted, no matter what the situation,” said Robert Frost, VP of Customer Care at Carbonite. “As we focus on expanding our business globally, these awards demonstrate our continued commitment to service and support. We pride ourselves in putting customers first to keep their businesses moving forward, wherever and whenever they need it.”

Details about The International Business Awards and a complete list of winners are available at:

About Carbonite
Carbonite (Nasdaq:CARB) is a leading provider of cloud and hybrid business continuity solutions for small and midsized businesses. Together with our partners, we support more than 1.5 million individuals and small businesses around the world who rely on us to ensure their important data is protected, available and useful. To learn more about the cloud solutions voted #1 by PC Magazine readers, as well as our partner program and our award-winning customer support, visit us at

Media Contacts:
Emily Held, PAN Communications (for Carbonite)

Megan Wittenberger

Source: Carbonite, Inc.



General Tags: SaaS, backing up online, top rated online backups, online backup, online file backup, online backup providers directory, online data backup, online backup news, online backup services, software as a service, compare online backups, cloud computing, online backup companies, online backup reviews, online file storage, data security, data storage, CEO interviews

Like us on Facebook

Do you like this post? Subscribe to our RSS feed ===========================


Related posts:

  1. Carbonite Customer Care Team Takes Home Three Stevies at American Business Awards
  2. Riverbed CIO Ginna Raahauge Wins Silver Stevie Award for Technology Executive of the Year as Part of 2013 International Business Awards
  3. Carbonite Online Backup CEO, David Friend, Honored as Information Technology Executive of the Year in 9th Annual American Business Awards
  4. Carbonite Business Honored as Gold Stevie Award Winner in 2012 American Business Awards
  5. David Friend, Carbonite Online Data Backup CEO, Named as Information Technology Executive of the Year Finalist in 2011 American Business Awards
  6. Intronis’ Jasmine Lombardi Wins Silver at 11th Annual Stevie Awards for Women in Business
  7. Hedvig Wins Top Recognition from 2016 American Business Awards
  8. Carbonite Wins Two Gold ChannelPro-SMB 2014 Readers’ Choice Awards for Backup and Recovery
  9. Unitrends Wins Three 2017 Stevie Awards for Sales and Customer Service Excellence
  10. BUMI Wins Bronze Stevie® for 2012 Stevie Awards for Sales & Customer Service