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Five9 Chosen for Advanced Reporting, Multichannel Support, and WFM
SAN RAMON, CA – Jan. 12, 2016 — /BackupReview.info/ — Five9, Inc. (NASDAQ: FIVN), a leading provider of cloud contact center software for the enterprise market, today announced that a financial services company has selected the Five9 Virtual Contact Center (VCC) to support the growth of their contact center.
To meet the evolving expectations of their customers the financial services organization transitioned to the Five9 cloud-based solution to implement a multichannel experience for their customers. The customer also implemented advanced reporting and analytics, and Five9 Workforce Management (WFM) powered by NICE, to gain valuable insights into their operation.
Primary reasons Five9 was chosen include:
“The financial industry, like most industries, will benefit from customer insights provided by advanced reporting solutions in their contact center. The Five9 solution provides contact center agents with an exceptional experience, which ultimately impacts the customer experience,” said Mike Burkland, President and CEO, Five9.
Click to Tweet: #Financial services co selects #Five9 #cloud #cctr software to improve #CX http://www.five9.com/news/news-releases
Five9 VCC features include:
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