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From: Competition and Markets Authority
Cloud storage users can expect fairer deals from 4 companies which are improving their terms and conditions, following action taken by the CMA.
BT, Dropbox, Google and Mozy have worked with the Competition and Markets Authority (CMA) to ensure that cloud storage users are made aware of changes to the service they are offered and can decide what to do in response. Each company has given commitments to make individual improvements to address concerns in one or more of the following areas:
Nisha Arora, CMA Senior Director for Consumer Enforcement, said:
Cloud storage is a system for storing data such as music, films and photographs on remote servers. In a report published in May 2016, the CMA found that around 3 in 10 British adults use cloud storage in a personal capacity. The majority currently benefit from free services that come with their devices such as smartphones and tablets and consumers are generally satisfied with their services. However, in its initial review, the CMA also found some contract terms and practices which could breach consumer law.
Following that review, the CMA has been working with companies in the cloud storage sector to improve their terms and practices, and has secured improvements from 7 companies.
The CMA is still working with other companies in the cloud storage sector to improve compliance with consumer law and ensure a better service for users.
In October the CMA launched a new campaign, consisting of simple videos and guides, to help businesses understand how to avoid including unfair terms and conditions in their contracts with consumers.
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Source: Competition and Markets Authority
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