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TINTON FALLS, N.J. – Dec. 19, 2016 — /BackupReview.info/ — Commvault (NASDAQ: CVLT), a global leader in enterprise backup, recovery, archive and the cloud, today announced the launch of Commvault® Mobile Advantage App and the Automated Proactive Solution System (APSS™) framework, bringing new innovations in mobile access, control and automation to customers.
The new innovations coincide with the company receiving above a 98 percent customer satisfaction rating in its annual support and services survey review – continuing its excellence and support in the rapidly evolving data protection and information management market. The rating marks the sixth consecutive year that Commvault has exceeded industry averages in performance and customer satisfaction, enabling customers to reduce risks, lower costs, and maximize the return on their Commvault Software investment.
“While increasing threats of cyber-attacks, data breaches and ransomware continue to put enterprises on high alert, having a reliable world class customer support program in place in the event of a disaster can make all the difference to an organization’s success,” said Laura DuBois, Vice President Enterprise Storage, Server and System Infrastructure Software Research, IDC. “Commvault’s customer performance and satisfaction rating compliments our own recent survey of Commvault customers which concluded high satisfactions levels in driving value from Commvault Solutions. This powerful mix of technology and support gives Commvault a competitive advantage and more importantly, gives customers the peace of mind knowing their data is safe and protected.”
New Innovations Signify Next Generation of Commvault Support
“Commvault has taken its excellent customer support program to another level through its recent release of the Mobile Advantage App and Proactive support available through the APSS framework,” said Serge Bakharev, Senior Integration Specialist, Perfekt Pty Ltd, a wholly-owned Australian company serving the Australian IT market. “While we have always had great experiences with Commvault’s dedicated support staff, these new solutions give us the added ability to take action on any potential issues regardless of where we are, eliminating the need to make unnecessary support calls and allowing us to address potential issues faster than ever by ourselves.”
Available on all current Android and iPhone platforms, the new Commvault Mobile Advantage app is designed to provide customers with continuous access to powerful tools, services, and information that give them control of their Commvault experience. Mobile Advantage is an integrated Commvault services portal that is unique in the industry.
Commvault Delivers Industry Leading Customer Support for Six Consecutive Years
“While we are proud of our six year streak of shattering industry averages with our world class Customer Support and services, Commvault has never been a company to rest on its laurels and previous successes,” said Eugene Trautwein, Vice President, Worldwide Customer Support, Commvault. “Our new innovations around customer access, control and automation are a testament to our unwavering commitment to push the envelope further and elevate our worldwide customer support to historic proportions.”
Commvault regularly surveys its customers to determine their satisfaction with Commvault customer support and services and compares those results to published industry benchmarks. The results provide a “customer voice” to influence and improve Commvault’s IT support and services priorities and initiatives. The survey spans a range of help desk topics, including time to respond versus time to close, languages supported, remote access, and more.
Survey feedback is compared to the results from the 2016 HDI Support Center Practices & Salary Report by HDI, the world’s largest IT service and technical support membership association. Commvault benchmarks its survey results each year against HDI industry averages.
Safe Harbor Statement
©1999-2016 Commvault Systems, Inc. All rights reserved. Commvault, Commvault and logo, the “C hexagon” logo, Commvault Systems, Solving Forward, SIM, Singular Information Management, Commvault OnePass, Commvault Galaxy, Unified Data Management, QiNetix, Quick Recovery, QR, CommNet, GridStor, Vault Tracker, InnerVault, Quick Snap, QSnap, IntelliSnap, Recovery Director, CommServe, CommCell, ROMS, APSS, Commvault Edge, Commvault GO, and CommValue are trademarks or registered trademarks of Commvault Systems, Inc. All other third party brands, products, service names, trademarks, or registered service marks are the property of and used to identify the products or services of their respective owners. All specifications are subject to change without notice.
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