Survey reveals only 11% of businesses were adhering to GDPR regulation in April 2018

London, UK 25.07.2018 — / — One third of small and midsized businesses (SMBs) have experienced a security breach in the last five years with more than one in ten firms suffering a breach in the past 12 months, according to an in-depth study commissioned by Kaseya.

The “2018 State of IT Operations for SMBs” study consisting of nearly 1300 global respondents also found that security continues to be the highest IT priority within an organisation as over half (54%) cited it as their main concern in 2018. This is a 14% increase from the research conducted in 2017 with the figure set to rise. Nearly 60% anticipate security to be their primary concern in 2019.

Compliance was also an issue that SMBs are still grappling with, as only 11% of firms were adhering to GDPR regulation at the time that the survey was concluded, in April this year.

“Technology today has leveled the playing field between SMBs and their enterprise counterparts to the point that the size of an organisation has lost much of its previous importance. Smaller IT organisations now have the capabilities to better compete with larger companies, but with that comes the realisation these organisations have the same challenges the enterprises face,” said Mike Puglia, chief strategy officer, Kaseya.

In addition to these findings, there was also a key focus on the importance of backup capabilities with 86% of businesses revealing they have experienced at least one IT network outage lasting longer than five minutes over the past year. Nearly half (45%) of the sample reported two to four outages lasting longer than five minutes in the same timeframe, emphasising the need for reliable backup processes in place.

The research also delved into the rise of SaaS adoption, with Microsoft Office 365 leading the way as the most deployed solution among nearly three quarters of respondents (72%) while Dropbox was the next most popular receiving a 29% share.

“This research serves as a key indicator for us on the most important technology priorities that affect the midmarket enterprise. Our customers can attest that not only do we learn from this data, but we execute against it. We continuously develop our IT Complete suite of products with these exact needs in mind so our customers are equipped with the technologies they need to succeed,” Puglia added.

About Kaseya
Kaseya is the leading provider of complete IT infrastructure management solutions for managed service providers (MSPs) and internal IT organisations. Through its open platform and customer-centric approach, Kaseya delivers best in breed technologies that allow organisations to efficiently manage, secure, and backup IT. The Kaseya IT Complete platform is the industry’s most comprehensive, integrated solution suite purposely engineered to help IT both run and grow the business. It empowers businesses to command all of IT centrally, easily manage remote and distributed environments, simplify backup and disaster recovery, and automate across IT management functions. Kaseya solutions manage over 10 million endpoints worldwide. Headquartered in Dublin, Ireland, Kaseya is privately held with a presence in over 20 countries. To learn more, visit

Alex Sweeney
Junior Account Manager
Whiteoaks International for Kaseya
t +44 (0) 1252 727313 ext 208
m 07805032656

Source: Kaseya