Fifth annual survey of SMBs and midmarket enterprises shows no improvement in IT maturity levels in three years, while security remains top concernNEW YORK and MIAMI, Sept. 05, 2019 — /BackupReview.info/ – Kaseya, the leading provider of IT infrastructure management solutions for both external service providers (MSPs) and internal service providers (IT departments), today announced the results of its fifth annual IT operations benchmark survey. The “2019 State of IT Operations for Small and Midsize Businesses” survey offers new insights into how IT groups at small and midsize businesses (SMBs) are progressing as IT management demands and external threats grow in number and complexity. Based on input from more than 400 global respondents, survey data revealed a number of emerging trends in the IT operations landscape, including: Security Remains Top Priority for Third Year in a Row with Patch Management as a Key Area for Improvement This year’s survey data showed automated software patch management as a key area for improvement in most SMBs. Only 42 percent of respondents automate or plan to automate patch management and, similarly, just 42 percent monitor third party software and apply critical patches within 30 days. Given that big security breaches are frequently a result of failure to patch in a timely manner, automated patching stands as a significant area for improvement for more than half of respondents. The 2019 survey also brought to light a strong correlation between outages and data breaches. Nearly 61 percent of respondents who had a security breach last year also had two to four outages, a 15 percent increase from 2018. This is a further indication of the faltering progress in improving IT maturity. Overall, it remains no surprise that improving security is the top IT priority for 57 percent of SMBs, up from 54 percent in 2018 and 40 percent in 2017. Cloud Gains Importance in Backup and Disaster Recovery Concerningly, only 29 percent of respondents back up their SaaS application data (Microsoft Office 365, G Suite, Salesforce, etc.), showing no improvement from 2018. The data indicates a continued lack of ownership and understanding that SaaS data backup for anything longer than 30 days is typically the customer’s responsibility. Overall, cloud adoption is high and reservations to adoption are long gone. As companies, however, entrust their critical apps to run in the cloud, they are leaving themselves at major risk by not backing up their SaaS application data. IT Maturity Shows a Plateau in Progress Other finding highlights include:
“The adoption of modern information technology solutions has the ability to transform the structure and daily operations of today’s IT teams, allowing companies to offer a greater variety of solutions and higher levels of service to their customers. As these technologies mature into the 2020s, the playing field will continue to level as midsize businesses and smaller IT organizations leverage more powerful tools to compete with their large enterprise counterparts,” said Mike Puglia, chief strategy officer, Kaseya. “With these new tools, IT teams can meet the challenges of ever-increasing customer expectations and security threats that demand constant innovation and operational improvements from frequently overworked staff.” Kaseya has conducted the IT Operations survey since 2014 to gauge the trends and capabilities of SMB IT teams, to share this knowledge with the greater IT community, and to better understand customer needs. To download the full “2019 State of IT Operations for SMBs” report go to: https://www.kaseya.com/resource/2019-it-operations-survey-report/ About Kaseya Media Contact: Source: Kaseya
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