• Tecala to land technical support specialisation
  • RASP partners receive the same training as Rubrik’s level 3 engineers

SYDNEY, Australia – April 12, 2021 — /BackupReview.info/ — Sydney-based consultancy Tecala has become the first Asia Pacific partner to land Rubrik’s Authorised Support Partner (RASP) specialisation.

First launched in the US and Europe in 2019, the specialisation recognises partners which demonstrate a track record in delivering level 1 and level 2 technical support, the data management vendor claimed.

In order to achieve the specialisation, Tecala had to complete both levels of certification for technical support. Now, having gained the specialisation, it will receive the same training as the vendor’s own level 3 engineers.

The main purpose of the RASP is for the partner to act as the first point of call for joint Rubrik customers with troubleshooting issues.

“As a RASP partner, Tecala can further differentiate itself and grow its Rubrik business by offering customers increased flexibility in the type of support and services they receive,” Rubrik said in a statement.

Tecala has been a Rubrik partner since 2018 and in that time has deployed the vendor’s data recovery and governance solutions for Greencross, Lugis, and George and Matilda Eyecare.

“We’re excited that our exceptional skills and experience have been recognised with the RASP specialisation,” said Pieter DeGunst, managing director at Tecala.

“This is testimony to our capabilities and successful working relationships with vendors such as Rubrik which entrust Tecala as a safe pair of hands to deliver robust cloud infrastructure and a great customer experience.”

The news follows Tecala’s signing of a new partnership with Forum Group that will see the two managed service companies exchange services, dipping into the talent pool between the two.

About Tecala
Tecala believes organisations deserve to enjoy the best outcomes from their IT investments. This is achieved by understanding exactly what a successful outcome looks like for you and delivering that outcome in every single engagement.

Tecala’s in-house consulting team work alongside its managed services, cloud and communications specialists to deliver a comprehensive range of ICT solutions and services. Supported by its 100% Australia-based Service Operations Centre, Tecala continuously innovates and transforms its ICT capabilities to drive your business performance.

For more information, visit: www.tecala.com.au

Contact:
Tecala Group
Pieter DeGunst
Phone: 1300 832 252
Email: info@tecala.com.au

Address:
Tecala Group
Level 4/333 George St
Sydney NSW 2000
Australia

Source: Tecala

 

 

 

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