Continuum Releases Case Study on MySherpa’s Use of Continuum’s Continuity247 BDR Platform and NOC Technicians to Allow Internal Engineers to Drive More Value for Clients

BOSTON, MA – Nov. 15, 2016 — / — Continuum®, the only channel-exclusive IT management platform company, released a case study on Delaware-based MySherpa, provider of a complete suite of managed IT, cloud, data protection and other technology services. The company relies on Continuity247®, Continuum’s fully-managed backup and disaster recovery (BDR) platform. Continuity247 is supported by an industry-leading Network Operations Center (NOC) with more than 700 technicians resolving thousands of alerts, 24x7x365, to deliver business continuity and disaster recovery to clients. MySherpa supports a number of verticals including healthcare, legal and financial services.

“Continuity247 is a robust platform that works exactly the way it’s supposed to, and I simply don’t have to worry about backups as much as I have with other solutions,” said Ethan Tancredi, President at MySherpa. “Continuity247 has allowed us to reallocate internal resources that were previously spending time verifying backups, troubleshooting failures or responding to other issues. We can now rely on Continuum’s tools and personnel to complete these tasks, and our engineers are operating more efficiently—they’re able to focus on driving more value for our customers.”

Continuity247 combines a powerful feature set with direct support from Continuum’s NOC technicians who provide day-to-day monitoring, management and support for client backups. A strong differentiator for the platform, Continuity247’s Tru-Verify™ proprietary technology moves well beyond traditional screenshot verification. Tru-Verify provides MSPs with complete video verification that confirms the integrity of recovery points and simplifies troubleshooting. MySherpa has tangible proof that a server has virtualized properly, allowing them to show clients that they are delivering a rock-solid backup service.

The team at MySherpa has been deploying Continuity247 with each of its new customers and has begun upgrading existing clients who are undergoing system refreshes using Continuum’s Tech Advantage program. Through Tech Advantage, MySherpa has Continuum’s NOC technicians migrate clients to Continuity247 for them. The team spends approximately two or three hours getting everything set up, and the NOC handles the rest. Projects can even be completed after hours or on weekends, minimizing downtime for customers.

For more information on Continuity247, visit:

For more information on the case study, “MySherpa Leverages Continuum’s NOC and Fully-Managed Continuity247 Platform to Deliver Powerful Data Backup and Business Continuity Services,” visit:

About MySherpa
Small- to medium-size companies in the Greater Philadelphia market rely on MySherpa as their trusted guide to IT managed services. Founded by Head Sherpa Greg Gurev in 2001, MySherpa helps clients to reach peak performance by learning how each business uses computerized technology and delivering customized support. The company proactively plans for possible issues and takes ownership of problems so clients can focus on their climb to success. For more information, visit:

About Continuum
Continuum is the only channel-exclusive IT management platform company that allows its Managed Services Provider (MSP) partners to maintain both on premise and cloud-based servers, desktops, mobile devices and other endpoints for their small-and-medium-sized business clients. Continuum’s SaaS platform enables MSPs to efficiently backup, monitor, troubleshoot and maintain clients’ IT infrastructure from a single pane of glass, all backed by an industry–leading Network Operations Center (NOC) and Help Desk. The company employs more than 1,300 professionals worldwide, monitors more than 1 million endpoints for its 5,800 partners including MSPs servicing more than 60,000 SMB customers and web hosting providers protecting nearly more than 250,000 servers worldwide with Continuum’s R1Soft product line. The company established the Continuum Veterans Foundation, a nonprofit organization providing financial support to charities focused on helping veterans find jobs in IT. For more information, visit or and follow us on LinkedIn and Twitter @FollowContinuum.

Topics: bdr, Case Study, MySherpa

Tracy Wemett

Source: Continuum



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