After Doubling its Profitability Using Continuum’s Platform, CWL Systems Expects 100 Percent Growth in Managed Service Offerings by 2018

BOSTON, MA – June 13, 2017 — / — Continuum®, the exclusive provider of the only vertically integrated IT management and service delivery platform that enables MSPs to reshape how they deliver IT services, today announced that CWL Systems, a U.K.-based IT services provider, has experienced increased revenue, expected business growth, improved service delivery and reduced employee turnover as a result of its partnership with the company.

CWL Systems has seen a significant positive impact on business processes and profitability through the deployment of Continuum’s vertically integrated IT management and service delivery platform. With Continuum, CWL Systems has been able to leverage a complete technology suite, to remotely monitor, manage, secure and backup their clients IT environments. Combined with 24/7 access to an on-demand IT workforce of nearly 1,000 certified NOC and Help Desk technicians with broad and deep expertise, CWL Systems has benefited from Continuum’s platform to grow its business.

With Continuum’s technical teams monitoring CWL Systems’ client systems around the clock and offering problem resolution and expertise across a number of different technology platforms and services, employees are able to offload lower-level support work to Continuum’s NOC and Help Desk and focus their attention on more valuable, higher-priority items and revenue-driving activities. As a result, CWL Systems has been able to lower staff turnover by 7.5 percent, drive monthly revenue up by 50 percent and increase profits by 100 percent.

“Many providers are struggling to hang on to talent in today’s IT workforce, comprising the largest cost component in their profit and loss statement,” said Andy Griffiths, Founder and Managing Director of CWL Systems. “With Continuum’s intelligent and integrated IT management platform, resources and technical expertise, our staff is able to do more chargeable work and we can onboard new clients without hiring new technical staff.”

For Griffiths, selecting Continuum’s IT management platform over the other contenders CWL Systems evaluated was fairly straightforward, as none of the other vendors offered the contract flexibility or global reach it required. CWL Systems has been able to take advantage of Continuum’s transformational business model which helps service providers scale profitability and allows CWL Systems’ team to focus on high-impact, revenue-generating work. In addition to the strengths of Continuum’s offerings, it was its global footprint, unmatched by competitors, that ultimately led to CWL Systems’ partnership with the company, which has allowed the provider to expand its international customer base beyond Europe into the Asia-Pacific and Middle East regions.

Additionally, in the wake of the devastating WannaCry ransomware attack that recently hit computers in 99 countries, spurring 75,000 cases of ransomware around the world, CWL Systems was one of the few organizations whose customers were unaffected by the attack, which Griffiths attributes to its use of Continuum’s IT management platform.

“I’m pleased to say we didn’t have to deal with the fallout from the WannaCry attack thanks to Continuum,” Griffiths said. “Our clients are constantly worried about whether they are going to be hacked and whether their data is safe, but none of that keeps me up at night. Continuum affords us and our clients peace of mind knowing our data is always protected and our backups are executing successfully with Continuity247.“

As a result of the current threat landscape, CWL Systems plans to offer Continuity247 to its new customers due to the strength of its BDR capabilities and integrated single view, encouraging them to take advantage of the protection it provides.


  • Download Continuum’s interactive eBook to learn how MSPs can optimize service delivery, bridge the growing skills gap in today’s IT labor force, increase profitability and more.
  • Discover how other MSPs have scaled to success with Continuum’s platform by reading their stories here.
  • Gain a deeper understanding of Continuum’s IT management platform during Navigate 2017, Continuum’s unique three-day managed IT services event, taking place October 2 – 5, 2017 at The Cosmopolitan™ of Las Vegas. Register to attend today!

About CWL Systems
Founded in 1992, CWL Systems is an experienced and reliable IT support partner for midmarket businesses in Cambridgeshire with a focus on education and enterprise clients across the country. CWL Systems also works as an expert consultant for financial services IT projects in London.

CWL plan, deploy and manage IT solutions that help improve productivity and support growth in our clients’ businesses. Our managed services ensure the health of IT infrastructure so clients don’t have to.

About Continuum
Continuum empowers managed IT service providers, giving them the technology platform, services and processes they need to simplify IT management and deliver exceptional service to their small and medium-sized clients. Continuum’s vertically integrated service delivery model combines an unmatched SaaS-based technology suite with a world-class NOC and Help Desk, allowing them to not only remotely monitor, manage, backup and secure their clients’ IT environments from a single pane of glass, but scale rapidly and profitably. Continuum employs more than 1,400 professionals worldwide and monitors more than 1 million endpoints for its 5,800 partners, including MSPs servicing more than 60,000 SMB customers and web hosting providers protecting more than 250,000 servers with Continuum’s R1Soft product line. For more information, visit or and follow on LinkedIn and Twitter @FollowContinuum.

Alex Jafarzadeh
March Communications

Source: Continuum



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