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Award Further Demonstrates dinCloud’s Commitment to Providing Exceptional Service and Support for Customers
LOS ANGELES, CA – April 16, 2014 — /BackupReview.info/ — dinCloud, a cloud services provider that helps businesses rapidly migrate to the cloud through business provisioning, today announced that it was presented with a Gold Stevie® award in the “Front-Line Customer Service Professional of the Year – Technology Industries” category in the eighth annual Stevie Awards for Sales & Customer Service.
As operations manager for dinCloud’s service desk, Kashif Rasheed was the individual recipient for this award. Kashif supervises and manages all help desk staff and projects, including customer specific projects at dinCloud. Additionally, as implementation manager, he designs and builds a customer’s virtual environment and works with their IT staff to implement the technology. Kashif ensures quality execution throughout these service touch points, including implementation services – with superior white glove treatment during the onboarding process – training, education and ongoing account management.
“Kashif brings a great deal of value to dinCloud’s customer service division with his multi-faceted talent and unmatched dedication, said Walid Elemary, VP of engineering and product development at dinCloud. “Kashif’s colleagues, and dinCloud’s customers and partners, have all achieved a great deal more in their day-to-day business activities because of his involvement and the personalized touch he provides.”
More than 1,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 36% over 2013. Finalists were determined by the average scores of 129 professionals worldwide, acting as preliminary judges. Entries were considered in 43 categories for customer service and contact center achievements, 43 categories for sales and business development achievements, and several categories recognizing new products and services and solution providers. The awards were presented to honorees during a gala banquet on Friday, February 21 at the Bellagio in Las Vegas. More than 400 nominated customer service and sales executives from the U.S.A. and several other countries attended.
“Kashif is a high-energy, goal driven individual who has created a dynamic services organization, capable of consistently delivering high-quality services and creating customer loyalty and excitement at dinCloud,” said Ali Din, chief marketing officer at dinCloud. “We are honored to be recognized by one of the world’s top customer service awards, and will remain proactive in our customer service approach and commitment to providing exceptional service and support for our customers.”
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