NORWALK, Conn. – August 27, 2015 — / — Datto, innovative provider of comprehensive data backup, recovery and business continuity solutions, today announced the company has expanded its customer support options to offer free technical support to partners and end customers of all its products 24 hours a day, 7 days a week, 365 days a year. The customer service enhancement covers all of Datto’s products, including the Datto Backupify solutions acquired in late 2014, and is extended to IT professional end users of its products. With the new policy, end customers who have issues outside their partners’ business hours can now rely on Datto as the next line of support, ensuring Datto’s commitment to uptime and data protection, no matter where customers’ business information lives.

Managed service providers (MSPs) that partner with Datto have long relied on Datto’s 100 percent U.S. and U.K.-based, Direct to Tech support, and have given the company high marks for its top-quality service.

Business customers of MSPs working with Datto will continue to rely on their partners for primary support as part of their ongoing IT management services. In addition, Backupify product support, previously offered only during U.S. business hours, has been expanded to around-the-clock support.

“Our goal is to deliver world-class customer service,” said Sue Melfi, Vice President, Technical Support, at Datto. “We stand behind our products, and are committed to being there for anyone who needs help at any time, supplementing their primary relationships with their MSPs to be sure their experience with Datto is always positive.”

Datto’s support team is designated a “Certified Support Staff Excellence Center” by TSIA (Technology Services Industry Association) and in 2015 Datto’s technical support was recognized with Best Customer Service accolades at several ASCII Group events, including ASCII Miami, ASCII Columbus, and ASCII New Jersey. Datto continues to invest not only in hiring support staff, but also increasing their knowledge via several Technology Services Industry Association certification programs.

“Datto’s in-house customer support is a huge advantage for our partners looking to better service their customers,” said Austin McChord, CEO, Datto. “When the time comes to troubleshoot a backup issue or export critical data, companies need to rely on a proven and trusted customer support team like Datto’s.”

About Datto:
Datto is an innovative provider of comprehensive backup, recovery and business continuity solutions used by thousands of managed service providers worldwide. Datto’s 160+ PB private cloud and family of software and hardware devices provide Total Data Protection everywhere business data lives. Whether your data is on-prem in a physical or virtual server, or in the cloud via SaaS applications, only Datto offers end-to-end recoverability and single-vendor accountability. Founded in 2007 by Austin McChord, Datto is privately held and profitable. In 2013, General Catalyst Partners invested $25M in growth capital, and in 2015 McChord was named to the Forbes 30 under 30.

Media Contact:
Sheila Lahar
(617) 818-7561

Source: Datto


General Tags: data security, compare online backups, backing up online, top rated online backups, online data backup, cloud computing, online file storage, SaaS, online backup services, online backup companies, online file backup, online backup reviews, data storage, software as a service, online backup, online backup news, online backup providers directory, CEO interviews

Like us on Facebook

Do you like this post? Subscribe to our RSS feed ===========================

Sponsored Links:

Data Deposit Box


Bacula Systems



Related posts:

  1. Datto Wins ‘Best Customer Support’ and ‘Best Partner Involvement’ Awards at ASCII Indianapolis Success Summit
  2. Datto ALTO Wins Best in Show Award and Best New Product Award at ASCII NJ/NY Area Success Summit
  3. Datto Wins ‘Best New Product’ Award at ASCII Chicago Success Summit
  4. Carbonite Expands Award-Winning Customer Support Offerings
  5. Datto Kicks Off 2016 with Successful First Quarter Marked by International Expansion, Product Updates, and Award Wins
  6. Intronis Online Backup + Recovery Wins Best Customer Support Award at ASCII Success Summit Orlando
  7. Intronis Online Backup + Recovery Wins Second Award for Best Customer Support at ASCII Success Summit Los Angeles
  8. Intronis Online Backup + Recovery Honored with Best Customer Support Award at ASCII Chicago Summit
  9. Datto ALTO Wins Best in Show and Best New Product Awards at ASCII Austin Area Success Summit
  10. Datto Wins Best Hardware Solution Award at ASCII Baltimore Success Summit