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NORWALK, Conn. – August 27, 2015 — /BackupReview.info/ — Datto, innovative provider of comprehensive data backup, recovery and business continuity solutions, today announced the company has expanded its customer support options to offer free technical support to partners and end customers of all its products 24 hours a day, 7 days a week, 365 days a year. The customer service enhancement covers all of Datto’s products, including the Datto Backupify solutions acquired in late 2014, and is extended to IT professional end users of its products. With the new policy, end customers who have issues outside their partners’ business hours can now rely on Datto as the next line of support, ensuring Datto’s commitment to uptime and data protection, no matter where customers’ business information lives.
Managed service providers (MSPs) that partner with Datto have long relied on Datto’s 100 percent U.S. and U.K.-based, Direct to Tech support, and have given the company high marks for its top-quality service.
Business customers of MSPs working with Datto will continue to rely on their partners for primary support as part of their ongoing IT management services. In addition, Backupify product support, previously offered only during U.S. business hours, has been expanded to around-the-clock support.
“Our goal is to deliver world-class customer service,” said Sue Melfi, Vice President, Technical Support, at Datto. “We stand behind our products, and are committed to being there for anyone who needs help at any time, supplementing their primary relationships with their MSPs to be sure their experience with Datto is always positive.”
Datto’s support team is designated a “Certified Support Staff Excellence Center” by TSIA (Technology Services Industry Association) and in 2015 Datto’s technical support was recognized with Best Customer Service accolades at several ASCII Group events, including ASCII Miami, ASCII Columbus, and ASCII New Jersey. Datto continues to invest not only in hiring support staff, but also increasing their knowledge via several Technology Services Industry Association certification programs.
“Datto’s in-house customer support is a huge advantage for our partners looking to better service their customers,” said Austin McChord, CEO, Datto. “When the time comes to troubleshoot a backup issue or export critical data, companies need to rely on a proven and trusted customer support team like Datto’s.”
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