Guide Enables MSPs to Tailor a Backup and Restore Plan for Customers that Protects Continuity of Operations from Everyday Data Loss Mishaps, to Worst Case Disaster

SUNNYVALE, Calif.– April 15, 2014 — / —, a leading enterprise-grade cloud backup and disaster recovery (DR) solutions provider, today announced a backup and restore planning guide that identifies four primary restore requirements to keep in mind when evaluating backup and restore solutions. The guidelines provide recovery best practices for managed service providers (MSPs) to help businesses handle the everyday mishaps of data loss caused by human error and hardware failure to the least likely, worst case disaster.

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“Headline-grabbing events like a hurricane is what gets companies on the war path to address disaster recovery,” said Gary Sevounts, chief marketing officer, “But it’s the everyday human errors—mistakes such as wiping out a file system or accidentally deleting a critical file—that are the primary culprits of lost data.”

Rather than adopt a solution that only addresses one particular area of recovery, successful MSPs are increasingly aligning with offerings that cover a range of restore requirements. has identified four primary restore use cases and solutions which include:

• Single file restore. Recovery is focused on retrieval of a single email or file that might have been inadvertently lost. The primary consideration is to choose a backup and restore solution that can replicate data in its native file system format, like a network file share to locate and retrieve the file needed.

• Corrupted database. An isolated event where a single database needs to be restored due to human error and the database is no longer usable. The recovery option must facilitate a rapid restore, and with a single database, local backup capabilities are the recommended approach.

• Full server. A proper backup and restore strategy needs to account for the timely recovery of a full server restore to get a business back on track as quickly as possible. Having an image-based backup of a server ensures that everything, from the operating system to the antivirus software and databases, are fully cloned and ready for operation in the event of a system failure.

• Office disaster. In the rare case that a cataclysmic event like a typhoon or fire compromises a company’s operation, business will be shuttered unless proper accommodations have been made to run a backup of core systems and data from an off-site location. On-site local backup, including backup appliances, is of no use in this situation, especially if an office or a building is destroyed. Any data or applications that are essential to running the business must be replicated offsite for optimal restoration.

While best practices will vary according to the restore use case, highlights three universal requirements to consider when determining a backup and restore solution. These include:

• Performance. Recovering a sizeable database or performing a full server restore requires a different level of performance than restoring a file over the Internet. Given that all file transfer and network protocols are not created equal, the restoration guidelines advise that MSPs seek a solution that is WAN-optimized, leveraging capabilities like advanced data compression and multi-threaded data transfer to move large amounts of data quickly and securely over the Internet.

• Security. The Internet can lack security, so it’s critical that an enterprise-ready cloud backup solution supports the proper encryption and security standards. The guidelines advise that MSPs look for backup and restore solutions that support encryption both in flight and at rest and WebDAV (Web-based Distributed Authoring and Versioning) to ensure that large amounts of data can be sent online in a secured fashion.

• Support. Backup and restore vendors offer a range of approaches and fee structures for support. Some vendors charge a premium monthly fee for support while others charge a percentage of the yearly cost (up to 25%) for technical support. MSPs need to help customers factor in support costs as part of their overall evaluation.

Click to download the MSP Tech Brief: A Backup and Restore Planning Guide: Covering Clients From Every Day Mishaps to Extreme Disasters –’s award-winning enterprise-grade cloud backup and DR service is an appliance-free solution, optimized for large data sets above 1TB to 100TB, and transfers up to 5TB in 24 hours directly to and from the cloud. All data is encrypted in transit across the Internet and at rest in SSAE-certified datacenters, with 99.99996% backup and 100% recovery reliability.

About is the fastest growing enterprise-grade cloud backup and disaster recovery solution provider for small and mid-size enterprises and MSPs. Zetta is enabling 700+ enterprises to simplify and automate backups and instantly recover data using just a web browser. Advanced security, high redundancy and a high-performance architecture delivers enterprise-grade data protection that scales to meet business requirements for accelerating data growth.

With headquarters in Sunnyvale, Calif., was established in 2008 by successful serial entrepreneurs and technology executives from companies such as Netscape, VeriSign, Symantec, EMC, and Shutterfly.

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Tags: online backup, cloud backup, disaster recovery, offsite backup, remote backup, server backup, data protection

Courtenay Troxel
Channel Marketing
(650) 567-4231

Source: Zetta