Case Study Released on Sophicity’s Use of Continuum’s Continuity247 BDR Platform for Local City Government Customers

BOSTON, MA – Aug. 10, 2016 — / — Continuum®, the only channel-exclusive IT management platform company, announced that Alpharetta, Georgia-based IT services provider, Sophicity has expanded its relationship with the company. Sophicity now relies on Continuity247™, Continuum’s fully managed backup and disaster recovery (BDR) platform, to ensure data is securely backed up, protected and accessible to its clients – mainly local governments, cities and counties. In June 2015, Continuum announced Sophicity’s use of its Remote Monitoring and Management (RMM) platform backed by its industry-leading Network Operations Center (NOC) and Help Desk.

“When dealing with local government, you’re talking about public safety a lot of the time—police, fire and other emergency services, so it goes without saying that uptime for these organizations is absolutely critical,” said Nathan Eisner, Chief Operations Officer at Sophicity. “There’s a big difference between backup and business continuity, and our clients depend on us to offer complete and true continuity support. Continuity247 enables us to deliver on that promise. But not only are we able to restore data for our customers, we’re able to have them back up and running in a very short amount of time to continue business operations—whether a single server or an entire site goes down.”

Backed by Continuum’s NOC with more than 650 technicians, Continuity247 proactively monitors and verifies backups, provides recovery and testing support, troubleshoots and ensures backups continuously run 24x7x365 for small and medium sized business clients. Continuity247 offers a powerful feature set that includes block-level backup, flexible retention policies, granular file recovery and more, all of which help Sophicity to ensure its clients can recover quickly and completely in the event of a disaster or any unplanned downtime.

There are hard and soft costs associated with these solutions, but Continuum’s NOC helps to absorb soft costs by providing day-to-day monitoring, troubleshooting and support for clients’ backups. Continuum’s NOC has allowed Sophicity to redirect up to 20 hours a week toward project work and higher value tasks for a senior level engineer.

Continuum’s NOC is also instrumental with Sophicity’s disaster recovery testing. The results of a DR test with one of Sophicity’s largest clients were so successful that they leverage those results in selling the business continuity offering to other customers.

To listen to a recent episode of MSP Radio featuring Nathan Eisner discussing Sophicity’s use of Continuity247, visit:

To access the case study, “Continuity247 Helps Sophicity Offer True Business Continuity to a Unique Customer Base,” visit:

About Sophicity
Sophicity’s focus is simple: Providing the highest quality IT products and services tailored to city governments. With over fifteen years of experience working directly with cities, Sophicity is uniquely positioned to deliver on this focus. For more information, visit:

Topics: Grow Your Business, Case Study, Sophicity

About Continuum
Continuum is the only channel-exclusive IT management platform company that allows its Managed Services Provider (MSP) partners to maintain both on premise and cloud-based servers, desktops, mobile devices and other endpoints for their small-and-medium-sized business clients. Continuum’s SaaS platform enables MSPs to efficiently backup, monitor, troubleshoot and maintain clients’ IT infrastructure from a single pane of glass, all backed by an industry–leading Network Operations Center (NOC) and Help Desk. The company employs more than 1,250 professionals worldwide, monitors 1 million endpoints for its 5,800 partners including MSPs servicing more than 55,000 SMB customers and web hosting providers protecting nearly 250,000 servers worldwide with Continuum’s R1Soft product line. The company established the Continuum Veterans Foundation, a nonprofit organization providing financial support to charities focused on helping veterans find jobs in IT. For more information, visit or and follow us on LinkedIn and Twitter @FollowContinuum

Tracy Wemett

Source: Continuum



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