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Integration Combines Top Cloud Backup and IT Business Management Solutions to Automate Service Providers’ User Lists, Billing and Support Tickets for Backup Services
NEWPORT BEACH, CA – Dec. 2, 2014 — /BackupReview.info/ — CloudBerry Lab™, a vendor of backup and management solutions for public cloud storage services, today announced that it has integrated its cloud backup solution with Autotask, a complete, cloud-based IT business management platform. The combination of Autotask with CloudBerry’s cloud backup solutions enables joint customers to automate customer management for backup services, including user lists, billing and support tickets.
The amount of data small and mid-sized businesses (SMBs) need to back up and protect is growing rapidly, and to effectively protect against disaster, those backups should be stored offsite. However, most SMBs simply cannot afford to pay for the equipment, services and the personnel required for an expanded traditional data backup system with an offsite component. As online backup has become more affordable, many SMBs are looking to the cloud as a solution.
Managed service providers (MSPs) are rushing in to fill the gap, but they must have an efficient approach to IT service management to expand their businesses and ensure profitability while continuing to serve their customers effectively. The integration between CloudBerry and Autotask provides MSPs with a turnkey managed backup service that automates many key management functions.
“With this integration, MSPs now have a complete, managed cloud backup solution that enables them to automate management of the service using Autotask’s cloud-based solution,” said Alexey Serkov, CTO at CloudBerry Lab. “Providers not only have the ability to fill a critical gap in their service offerings, but they can do so at a consistently high quality standard while keeping their operational costs competitive.”
With CloudBerry, end-users can back up file shares and Windows Server data directly to a cloud storage account, and an easy restore is just a few clicks away. The backup client compresses data before it leaves the customer premises to minimize the amount of cloud storage capacity required. Plus, to ensure complete security, CloudBerry encrypts all data with customer-controlled keys. Neither CloudBerry nor the cloud storage provider ever has access to customer data.
“Autotask enables IT Service Providers and MSPs to centralize data and operations, with a comprehensive, complete solution for every role,” said Len DiCostanzo, senior vice president community and business development at Autotask. “With this integration, Cloudberry can help service providers increase their top line by offering new backup services, while we help improve their bottom line by improving efficiency and operations.”
CloudBerry 3.8 with Autotask integration is available now. For more information, please visit: http://www.cloudberrylab.com/autotask-integration.aspx
About CloudBerry Lab
Autotask® is a registered trademark of Autotask Corporation. All other trademarks mentioned in this document are the property of their respective owners.
Source: CloudBerry Lab
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