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Training and Certification Enhancements Now Include In-Class and Virtual Instructor Led Education and E-Learning
TORONTO – January 13, 2015 – /BackupReview.info/ — Asigra Inc., a leading cloud backup, recovery and restore software provider since 1986 today announced enhancements to the company’s solution training and certification program. The Asigra Hybrid Partner Training and Certification Program has been expanded to elevate the partner and end-customer experience as adoption of cloud-based data recovery services gain traction.
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The Asigra Cloud Backup Technical Training and Certification Program for Managed Service Providers benefits all technical and sales individuals with training program enhancements that include:
“Asigra training sessions are expertly run by incredibly knowledgeable lecturers,” said Tomasz Krupa, Service Desk Technician, Databarracks. “The sessions provided answers to all of my technical and service-related questions and gave insight into complicated real-world scenarios. They enable our team to deliver a first-class customer support experience.”
Asigra technical training enhancements are part of a comprehensive certification program to grow the service provider knowledgebase for Asigra products. The certification program has also been enhanced with new certifications, including the Asigra Certified Associate (ACA), Asigra Certified Professional (ACP) and Asigra Certified Engineer (ACE).The program starts with the Asigra Certified Associate (ACA), progresses through increasing skill competencies and culminates in the highest level certification, Asigra Certified Engineer (ACE).
The new training and certification program improves the end-customer experience by improving the service provider knowledgebase while lowering operational costs. Service providers are supported by a well-trained team that will assist in streamlining deployments for the partner organization’s customer base. Participants in the program gain critical skills and techniques to optimize installations for consistently high quality service delivery. Furthermore, the program enables team implementation of best practices and supports better customer utilization.
“The diversity and complexity of many customer environments, driven by the proliferation of devices, platforms, locations and data volumes require a deeper understanding of the techniques available to streamline solution delivery,” said Reid Warwick, CTO, Armada Backup Services. “Participation in the Asigra Hybrid Training and Certification Program has expedited our time to market and customer response capabilities – improving operations from initial deployment to post-sales support and maintenance.”
The industry standard pricing model for vendor technical support is often included as part of the customer’s service level agreement (SLA) where support services are paid for whether they are used or not. Some vendors include “free support” which is never free as billing is hidden and embedded within product pricing. With the Asigra program update, per support ticket pricing is being introduced to continue Asigra’s focus on value-based solutions. Per support ticket pricing follows a pay-per-use model which is fairer than other models as partners only pay based on their consumption.
“Asigra incentivizes its partners to have the best trained teams available, who will in turn provide the best customer experience to end users,” said Stephen Lee, Vice President, Technical Support, Training & Services for Asigra. “We are focused on providing the best partner support possible and by rewarding partners with the best technical knowledge we deliver greater overall value for the customer.”
To learn more about Asigra, visit: www.asigra.com
Follow Asigra on Twitter at: http://twitter.com/asigra
Hear what Solution Providers have to say about working with Asigra: http://www.asigra.com/
Users Name Asigra as Top Enterprise Backup Solution – Storage Magazine:
Asigra and the Asigra logo are trademarks of Asigra Inc. All other brand and product names are, or may be, trademarks of their respective owners.
Source: Asigra, Inc.
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