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Code42 Customer Experience team honored for dedication to superior customer support
MINNEAPOLIS, MN – March 10, 2015 — /BackupReview.info/ — Code42, the leader in endpoint data protection and management for business and enterprise, today announced it won a gold Stevie® Award in the “Innovation in Customer Service – Computer Industries” category, marking the second year in a row the Stevie Awards recognized Code42’s outstanding customer service.
The Stevie Award recognizes the efforts of Code42’s Customer Experience team. Comprised of quality assurance, documentation and Customer Champion support professionals, the team supports the more than 36,000 business customers of Code42’s data security solutions: CrashPlan enterprise endpoint backup and SharePlan enterprise file sync/share.
“This highly technical, passionate team is intently focused on creating an outstanding experience for our customers,” said Josh Brix, vice president of customer experience at Code42. “The innovative approach of combining quality assurance, documentation and Customer Champion disciplines into one cohesive team enables us to release high-quality products that are backed by robust help content and outstanding customer support. Ultimately, we’re very proud that we maintain a 97 percent customer satisfaction rate!”
The Stevie Awards for Sales & Customer Service are the world’s top awards for sales, business development, contact center and customer service. The Stevie Awards organizes several of the world’s leading business awards shows, including the prestigious American Business AwardsSM and International Business AwardsSM. Judges evaluated more than 1,900 nominations from organizations of all sizes and in virtually every industry in this year’s competition, an increase of 27 percent over 2014.
“Entries to the Stevie Awards for Sales & Customer Service awards have more than doubled over the past three years,” said Michael Gallagher, president and founder of the Stevie Awards. “The widespread support of this program illustrates the importance of the functions it recognizes to business success. This year’s Stevie Award winners are the highest rated in the history of the awards, and we congratulate all of the winners on their commitment to excellence and innovation.”
The awards were presented during a February event in Las Vegas. Details about the Stevie Awards for Sales & Customer Service and the full list of Stevie winners are available at www.StevieAwards.com/sales.
This recognition marks the latest in a series of honors recognizing Code42 for its accomplishments. Earlier this year, Code42 was named one of KMWorld’s “100 Companies That Matter in Knowledge Management” and one of America’s Most Promising Companies by Forbes for the third consecutive year. For information on the complete list of Code42 achievements, visit the Honors page on the company’s website.
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Source: Code 42 Software
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