Integration between ConnectWise Manage™ and Infrascale improves MSP efficiency, reduces costs, and increases their total addressable BDR market

LOS ANGELES, CA – Nov. 8, 2017 — / — Infrascale, a leading provider of cloud-based disaster recovery solutions, together with ConnectWise, a company that transforms how technology solution providers build, manage, and grow their businesses, today announced a strategic distribution partnership to bring alternate Disaster Recovery as a Service (DRaaS) solutions to Managed Service Providers and IT Resellers. The partnership and integration broaden Infrascale’s data protection platform to more efficiently deliver value to ConnectWise partners. For ConnectWise partners, it streamlines business operations, reduces operating costs, and increases business productivity and opportunity.

This summer, Infrascale was named as a Leader in Gartner’s Magic Quadrant for Disaster Recovery as a Service (DRaaS). This report evaluated the 24 vendors across fifteen critical capabilities to help IT leaders determine which DRaaS vendors offer products that align with their organization’s recovery needs. Gartner’s report named Infrascale the number one DRaaS provider for small enterprise customers and gave them the second-highest scores for the medium complexity customer environments.

Infrascale’s DRaaS offering has several other positive factors for TSPs considering a BDR solution, including a significantly better price point than the competition, investing in hardware is not needed for partners with less than 3 terabytes and Infrascale uses new and superior technology compared to the competition.

“At ConnectWise we are committed to helping people, and their companies, grow and do things better,” said Arnie Bellini, ConnectWise CEO. “Partnering with Infrascale strengthens our commitment to our partners by offering them a best-in-class alternative DRaaS solution. Infrascale’s award winning product in backup, data recovery and ransomware provides a win-win for our partners and the entire ecosystem.”

Infrascale has developed several complementary integrations with ConnectWise Manage, to benefit MSP’s, which include:

  • Bi-Directional Support Tickets. This integration delivers best-of-breed ticketing support including automated ticket closure. Whenever Infrascale Cloud Backup or Infrascale Disaster Recovery generate system alerts, support tickets are automatically created in ConnectWise Manage. Conversely, when those alarms are resolved, the related support tickets in ConnectWise are automatically closed.
  • Billing Events. Client data, including the number and type of computers (servers, endpoints, etc.), amount of storage consumed (subscribed, allocated and used) and other billing-relevant data are available in ConnectWise Manage to seamlessly facilitate invoicing and billing.
  • Inventory and Reporting. With this expanded integration, the number and type of computers and on-premise appliances associated with a client’s BDR account is available in ConnectWise Manage for asset tracking and usage.

“Infrascale continues to innovate and improve the manageability of our product for MSP’s, while making it available without the typical, onerous upfront costs,” said Ken Shaw, CEO of Infrascale. “With this integration with ConnectWise Manage, we have removed the error-prone and time-consuming process of manually entering information into ConnectWise Manage so MSP’s can get on with running, and more importantly, growing their businesses. It saves them time and money, by managing their clients through a single, user-friendly portal.”

“Infrascale can make a significant impact to our business and bottom line,” said James Hwang, CEO of Cal Net Technology Group, and Infrascale and ConnectWise partner. “With execution of our Infrascale partnership, we have the ability to halve our DRaaS operating costs and double our total addressable BDR market.”

Infrascale’s Presence at IT Nation:
Infrascale will be at IT Nation in Orlando, Fla., Nov. 8 through Nov. 10. 2017, at Booth 506. Ken Shaw, Infrascale CEO, is participating in a Security Panel with other industry leaders on Friday, Nov. 10, at 3:35 p.m.

Infrascale Integration Availability
The Infrascale integration with ConnectWise Manage is available for immediate use. For more information or to request a demo, visit, email or

About Infrascale
Infrascale provides the most powerful disaster recovery and cloud backup solutions in the world, and is recognized as a 2017 Gartner Leader for Disaster Recovery as a Service. Founded in 2011, the company aims to give every organization the ability to recover from a disaster — quickly, easily and affordably. Combining intelligent software with the power of the cloud, Infrascale cracks the disaster recovery cost barrier by removing the complexity and cost of standby infrastructure to restore operations in minutes with a push of a button. Infrascale equips businesses with the confidence to handle the unexpected by providing less downtime, greater security, and always-on availability. Visit or follow us on Twitter at @Infrascale for more information.

About ConnectWise
ConnectWise transforms how technology solution providers successfully build, manage and grow their businesses. Our award-winning set of software solutions provide a fully integrated, seamless experience to companies in more than 50 countries, giving them the ability to increase their productivity, efficiency and profitability. When combined with our relentless commitment to innovation, powerful network of ideas and experts, unparalleled passion for our users, and more than 30 years of experience, ConnectWise software solutions deliver the support companies want at each step of their business journey. For more information, visit

Infrascale and the Infrascale logo are trademarks of Infrascale. All other products and services listed herein are trademarks of their respective companies.

Media Inquiries:
Dean Nicolls
Infrascale, VP of Marketing
+1 310.363.7378

Source: Infrascale



Tags: ,