Adam Imel Recognized by HDI Local Chapter for Outstanding Daily Contributions to Continuum’s Support Desk Team, MSP Partners and their Customers 

BOSTON, MA – Dec. 29, 2014 — / — Adam Imel, Level 2 Service Desk Engineer at Continuum®, the industry’s only channel-exclusive provider of fully integrated managed IT services solutions, has been named Desktop Support Technician of the Year for the HDI Steel City Chapter, the local chapter of HDI in Pittsburgh, Pennsylvania. A UBM Tech company, HDI is the professional association and certification body for the technical service and support industry. The award recognizes Adam for demonstrating an understanding of industry standards, commitment to excellent service and consistently exceeding performance objectives.

“We are delighted that Adam has been recognized for his daily contributions to the Continuum Support Desk team, our MSP partners and their customers,” said Jacque Rowden, Director, Service Desk at Continuum. “We congratulate him, wish him the best of luck in the HDI Regional Deskside Support Technician of the Year competition and are confident he will represent the Continuum support team well.”

Adam has been a Service Desk Engineer with Continuum for more than three years. In addition to being HDI Support Center Analyst Certified, he specializes in networks and applications for scripting, application activation, Microsoft Exchange Administration, Office 365 Administration, VPN configuration, Microsoft Outlook errors, networking equipment, cloud support, infrastructure support, mobile phone configuration and more. He studied IT and Security and Forensics at Pittsburgh Technical Institute.

Continuum’s white-label IT Service Desk efficiently identifies and solves both simple and complex issues, helping MSP partners to deliver superior customer service and support without exhausting in-house techs. Outsourcing day-to-day IT functions to Continuum’s Network Operations Center (NOC) and Service Desk provides a breadth of IT skills and knowledge that are unmatched compared to building an in-house team and has produced some of the most successful MSPs in the industry. In September, Continuum was named a finalist for the HDI Service Management Award, the highest honor in the technical service and support profession, for its improvement initiatives for the company’s Service Desk. For more information, visit:

For more information on the HDI Steel City Chapter, visit: For more information on HDI, visit:

Topics: Service Desk, Customer Service

About Continuum Managed IT Services
Continuum is the technology industry’s only channel-exclusive provider of fully integrated managed IT services, allowing its Managed Services Provider (MSP) partners to maintain both on premise and cloud-based servers, desktops and other endpoints for small-and-medium-sized businesses. Continuum’s SaaS and IaaS-based management platforms enable MSPs to efficiently backup, monitor, troubleshoot and maintain clients’ IT infrastructurefrom a single pane of glass, all backed by an industry–leading network operations center (NOC) and Service Desk. MSPs leverage Continuum’s pay-as-you-grow business model to scale IT services without committing to long-term contracts and to reserve in-house staff for strategic initiatives. The company employs 900 professionals worldwide, supports over 3,500 partners and monitors over half a million endpoints. For more information, visit follow us on LinkedIn and Twitter @FollowContinuum.

Tracy Wemett

Source: Continuum