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15 Jun 2015
New Asigra management product to debut in Toronto this week
TORONTO – June 15, 2015 — /BackupReview.info/ — A new backup service desk for Asigra providers is launching at the Asigra Global Partner Summit in Toronto this week. BackupChecks is sponsoring and exhibiting at the event, as well as offering demonstrations of the software.
Peter Groucutt, managing director at Databarracks, the backup and disaster recovery provider that has been developing the software for the last 7 years, comments:
“The features of the software are three-fold. A service desk, a reseller management portal and a customer management portal. The most obvious benefits are seen in the Service Desk, which allows technicians to manage all of their backup accounts through a single portal. The dashboard shows engineers all of the errors to be checked across all accounts at a glance, any recurring issues, the amount of data stored by each account and information to help services providers manage their DS-Systems.
“This means that you can be more proactive as a company. BackupChecks automates the simple daily management of backups. Backup engineers have more time then to provide more valuable support to their customers. They have the tools to have helpful data reviews with customers and give advice on best practice from other customers and their internal knowledge base.”
BackupChecks makes technical teams up to 300% more productive. But perhaps the most exciting feature is the customer portal that is available to the provider’s backup customers, continues Groucutt:
“There is also a reseller portal available for your channel partners. They have access to exactly the same data as you the service provider – but access is limited to just their own accounts,” Groucutt concludes.
BackupChecks will be at the Asigra Global Partner Summit from 15th-17th June, at The Sheraton Centre in Toronto. They will be running demos, exclusive competitions and offering a huge 40% discount for any sign-ups made on the day.
For more information on BackupChecks, visit www.backupchecks.com
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BackupChecks helps your Asigra engineers deliver proactive, high-touch customer service to more people in less time. Find out more at www.backupchecks.com
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